Customer Service Rep

1 week ago

LINCOLN, United States Fidelity Investments Full time
Job Description:

Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including Lincoln, NE.

We have multiple Spanish teams that provide financial support to our customers world-wide.  All training and onboarding support is provided in English, with the possibility of joining our Spanish teams once proficient in servicing calls in English.  If you are comfortable having conversations over the phone in either English or Spanish, this opportunity is for YOU.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources.  You do not need a finance background to succeed in this role.

 

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

 

The Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

 

The Value You Deliver

  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

 

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.

Sound too good to be true? See for yourself and learn more about our benefits offerings:

  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click to learn more about Training Opportunities at Fidelity (opens in a new tab) and how we support our associates

 

Shifts and Hours:  Monday – Friday, 40 hours per week (Must have open availability from 7:30am to 11:00pm CST). Overtime hours are encouraged during peak call periods

Fidelity Investments does not offer work visas for this role

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.

We welcome those with experience in jobs such as Accounts Receivable Clerk, Retail Sales Representative, and Home Buyer s Consultant and others in the Accounting and Finance to apply.

  • Customer Service Rep

    1 week ago

    Lincoln, United States Dynamic Workforce Solutions Full time

    Customer Service RepDynamic Workforce SolutionsEXPERIENCE EXTREME CUSTOMER SERVICEAbout the Company Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's...

  • Customer Service Rep

    3 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area...

  • Customer Service Rep

    4 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Rep

    3 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area...

  • Customer Service Rep

    3 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Rep

    1 week ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Rep

    6 months ago

    Lincoln, United States Randolph Car Wash Full time

    Greets customers as they drive up. Explain wash services to customers, upsells our services based on customers' needs and prints service tickets for each vehicle. Involves use of electronic equipment. Must become knowledgeable in carwash services in order to increase sales. Must be able to stand for long periods.

  • Customer Support Rep

    3 weeks ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Support Rep

    1 week ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Support Rep

    4 days ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Support Rep

    3 weeks ago

    Lincoln, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes ” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area...

  • Customer Support Rep

    14 hours ago

    LINCOLN, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others while primarily working from home? If you answered “yes” and are a customer service-minded champion, we are hiring Entry Level Customer Service Representatives, also known as Financial Customer Associates (FCA) who live within 60 miles of the Greater Omaha area including...

  • Customer Service Rep.

    1 week ago

    Lincoln, United States STRAUCH & COMPANY Full time

    Job DetailsJob Location Lincoln AMPM - Lincoln, CA Position Type Part Time Salary Range $17.00 - $18.00 Hourly Job Shift Any Job Category Retail Description Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You are expected to sell...

  • Customer Service

    2 months ago

    Lincoln, United States ABC Termite & Pest Control Inc Full time

    ABC Termite and Pest Control is looking for someone who can be a team player, have an outgoing and professional personality, who is highly motivated, reliable and has a positive attitude. Full time opening- Monday to Friday 8:00 a.m. - 5:00 p.m. Pay: $19.00 to $20.00 per hour with the potential for an increase after 90 days. Benefits: A full benefits package...

  • Rep

    3 weeks ago

    Lincoln, United States Honda North America Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it‘s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Customer Service Representative

    7 days ago

    Lincoln, Nebraska, United States Walgreens Full time

    Company Overview: Walgreens is a leading retail pharmacy chain that provides a wide range of products and services to its customers. As a Customer Service Associate, you will play a crucial role in delivering an exceptional customer experience.Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer...

  • Customer Service Ambassador

    2 weeks ago

    Lincoln, Nebraska, United States Starcrest Cleaners Full time

    Job SummaryWe are seeking a highly motivated and reliable Customer Service Ambassador to join our daytime team at Starcrest Cleaners. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service, assembling finished pieces with orders, checking in clothes, and performing various tasks to ensure our customers receive...

  • Customer Service Representative

    7 months ago

    Lincoln, United States searlarch Full time

    Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. If you have the desired skills and qualifications required for this role, you can...

  • Customer Service Representative

    6 months ago

    Lincoln, United States Handyman Connection Full time

    Fast paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of Lincoln, NE is a locally owned and operated, well established Home Improvement Company...

  • Customer Service Representative

    4 months ago

    Lincoln, United States Handyman Connection Full time

    Replies within 24 hours Fast paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection of Lincoln, NE is a locally owned and operated, well established Home...