Operations Support Supervisor

2 weeks ago

FORT MILL, United States OneMain Financial Full time

This position will supervise the overall performance of daily collection activities for the assigned unit, while ensuring compliance with corporate policy and state and federal regulations. The Operations Support Supervisor will also examine workload volumes, prioritize work efforts, and perform daily monitoring of calls made by representatives which ensures detailed documentation on each account. The main goal for the Operations Support Supervisor is to lead, develop, and maintain a highly effective team through communication, performance management, development plans, and reward/recognition practices. We are currently seeking an experienced Supervisor to lead a team of collectors who work with Debt Settlement Agencies (DSA) and customers.

In the Role

  • Overseeing the overall performance of daily collection activities for the assigned unit. Foster an environment of continuous improvement.
  • Providing coaching and development of telephone collection strategies to employees to ensure appropriate and successful negotiation of delinquent accounts.
  • Conducting appraisals / new hires and termination interviews.
  • Recommending and administering corrective action or recognition for job performance.
  • Administering team processes to determine effective and efficient work methods.
  • Analyzing reports, review files, and work actions to identify training issues, potential system issues and enhancements to achieve goals and minimize exposures by implementing corrective actions.
  • Creating and managing work schedules to optimize resources in a productive and cost-effective manner.
  • Examining daily workload volumes utilizing reporting systems to prioritize work efforts and redistribute accounts as needed to ensure timely work actions.
  • Responding to requests from department liaison.
  • Communicate professionally with all levels of the business and external parties.

Requirements

  • High School / GED Diploma.
  • Four (4) years of collection / call center experience
  • Supervisory experience leading a team of 5 to 10 team members

Location: Fort Mill, SC or Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time 
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