TECHNICAL CUSTOMER SERVICE LEADER

4 weeks ago

washington, United States WEG TRANSFORMERS USA Full time

WEG Transformers USA
Description:


Role: Technical Customer Service Leader

Location: Washington, MO (On-Site)


Description

The Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.


Benefits

WEG offers competitive compensation, exciting career growth opportunities, and excellent benefits, including:

- Paid vacation

- Medical and dental coverage

- Vision benefits

- 401(k) retirement plan

- Health savings accounts

- Life insurance

- Disability insurance

- Employee Assistance Program (EAP)


Company Overview

WEG: Our Company: ** Founded in 1961, WEG is recognized as one of the largest electric machine manufacturers in the world. WEG employs over 30,000 people around the globe and offers a diversified and integrated product line, with sales to more than 135 countries worldwide. Our U.S. operations are growing at an ambitious rate and we're looking for hardworking individuals to help us move forward with this aggressive growth plan.


Our Culture: As a Human Company, we value each individual contribution to our success, and we motivate people by means of integrity, ethics, and constant support to personal development. We value the generation of professional and personal development opportunities, human rights, diversity, and the environment. We invest in solutions for the reduction of carbon emissions and encourage our people to be engaged in social activities where we have our operations, with a focus on health and education.


Green Initiatives: ** WEG's sustainability strategy is based on four pillars: Sustainable Products and Solutions, Responsible Supply Chain, Circular and Efficient Operations, and Engaged Employees and Communities. We focus on providing products and services with the best efficiency and lowest carbon footprint, promoting carbon neutrality in operations, and expanding the use of renewable energy. We also emphasize eco-efficiency in natural resource management and the reduction of greenhouse gas emissions¹(https://www.weg.net/institutional/US/en/sustainability/home).


At WEG, our Values stand as: Human Company, Teamwork, Efficiency, Flexibility, Innovation, and Leadership.


Position Overview

The Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and procedures and interacts with customers regarding PT & DT warranty claims, service, or parts questions and requests. Additionally, it continuously monitors the performance of external contractors during and after designated services to ensure customer satisfaction and contractual compliance.


Responsibilities of Role

**Safety & Security**

- Handling every project with a "Safety First" approach.


Installations / Inspections

- Coordinate the receiving, installing, assembling, and testing of power transformers in the field.

- Review specifications to determine technical requirements and define the scope of work.

- Conduct discussions with the customer to clearly establish their requirements.

- Obtain advice and assistance from other departments/sister-companies as appropriate.

- Cooperate with outside organizations in appropriate instances.


Engagement with Customers and Contractors

- Conduct meetings between customers, contractors, and other WEG colleagues as required.

- Coordinate with the factory and OEMs for the commissioning of special devices.

- Participate in project updates with factory PMs, customers, and contractors.

- Set up clear agendas for meetings.


Documentation Compliance

- Contract installations on or below budget.

- Document fully and promptly report when a project goes over budget.

- Update all records pertaining to each field installation and/or inspection.

- Retrieve and assess field reports from contractors.

- Submit all documents to close the project, including payments to contractors.


Skills for Success

- Ability to interpret technical layout drawings.

- Demonstrates analytical skills.

- Strong organizational skills.

- Operates with a sense of urgency.

- Strong communication and negotiation skills.


We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Prior to the next step in the recruitment process, we welcome you to inform us confidentially if you may require a special accommodation in order to participate fully in our recruitment experience. Please contact us at 1-636-239-9300 should you need a referral to the recruiter for this requisition for an accommodation.


Apply Today

If you are passionate about Customer Service & After Sales Support and want to contribute to a growing company, apply now


weg.us/careers

Requirements:

Basic

- Associate's degree from an accredited two-year college or equivalent experience.

- Knowledge of transformer operation/functionality and troubleshooting or the ability to learn.

- Ability to work with diverse groups and manage projects through to completion.

- Proficiency with computer programs, including spreadsheets and custom programs.

- Current work authorization for employment in the United States.

- Successful completion of application, talent assessment, interview, background, and drug screens.

- Safety-sensitive position: will screen for THC.

- Resides within a reasonable commuting distance of Washington, MO.

- Ability to travel to customer sites across North America, primarily the United States.


Preferred

- Extensive background in Power Transformers.

- Bachelor's Degree from an accredited four-year college or university.

- Five (5) years of experience in transformer design, manufacturing, and/or service.

- Project management knowledge and/or experience.

- Knowledge of IEEE standards, such as C57.93-2007 or the latest.

- Fluency in Spanish.


Compensation details: 87775-137000 Yearly Salary


PI0266fbb3df3d-25826-35891763

  • TECHNICAL CUSTOMER SERVICE LEADER

    4 weeks ago

    Washington, United States WEG Transformers USA Part time

    Job DescriptionJob DescriptionWEG Transformers USADescription:Role: Technical Customer Service LeaderLocation: Washington, MO (On-Site)DescriptionThe Technical Customer Service Leader oversees the installation and field testing of Power Transformers (PT), addresses and resolves warranty claims, and provides full responses to requests for spare parts for...

  • Technical Customer Service Leader

    4 weeks ago

    Washington, Washington, D.C., United States WEG Transformers USA Full time

    Job DescriptionJob Summary:The Technical Customer Service Leader is responsible for overseeing the installation and field testing of Power Transformers (PT), addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power & Distribution Transformers (DT). This role enforces internal and external policies and...

  • Technical Customer Service Leader

    4 weeks ago

    Washington, Missouri, United States WEG TRANSFORMERS USA Full time

    Job Title: Technical Customer Service LeaderCompany: WEG Transformers USAJob Summary:We are seeking a highly skilled Technical Customer Service Leader to oversee the installation and field testing of Power Transformers (PT), address and resolve warranty claims, and provide full responses to requests for spare parts for Power & Distribution Transformers...

  • Technical Customer Service Leader

    4 weeks ago

    Washington, Washington, D.C., United States WEG TRANSFORMERS USA Full time

    Job Title: Technical Customer Service LeaderCompany: WEG Transformers USAJob Summary:The Technical Customer Service Leader is responsible for overseeing the installation and field testing of Power Transformers, addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power & Distribution Transformers. This role...

  • Technical Customer Service Leader

    4 weeks ago

    Washington, Washington, D.C., United States WEG TRANSFORMERS USA Full time

    Job DescriptionAt WEG Transformers USA, we are seeking a highly skilled and experienced Technical Customer Service Leader to join our team. This role is responsible for overseeing the installation and field testing of Power Transformers, addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power &...

  • Technical Customer Service Manager

    4 weeks ago

    Washington, Missouri, United States WEG TRANSFORMERS USA Full time

    Job DescriptionAt WEG Transformers USA, we are seeking a highly skilled and experienced Technical Customer Service Leader to join our team. This role is responsible for overseeing the installation and field testing of Power Transformers (PT), addressing and resolving warranty claims, and providing full responses to requests for spare parts for Power &...

  • FT Customer Service Leader

    2 weeks ago

    Washington, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 404559_external_USA-NC-Washington Address: USA-NC-Washington-1345 Us 264 East Store Code: Store 00144 Front End (7206765) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Senior CCaaS Technical Specialist

    4 weeks ago

    Washington, Washington, D.C., United States TASC Technical Services LLC Full time

    Job Summary:The ideal candidate for this position will have extensive experience in CCaaS Genesys Cloud CX and ServiceNow ticket and incident management. As a Senior CCaaS Technical Specialist, you will be responsible for resolving complex issues and providing high-level customer service through triaging incidents and escalating when necessary.Key...

  • Customer Service Representative

    4 weeks ago

    Washington, United States Metropitan Police Service Full time

    Job SummaryThe Metropolitan Police Department is seeking a highly skilled Customer Service Representative to join our team. As a key member of our department, you will be responsible for providing exceptional customer service to the public, employees, and law enforcement officials.Key ResponsibilitiesWelcome and greet visitors to the office, responding to...

  • Technical Services Director

    1 month ago

    Washington, Washington, D.C., United States Red Frog Solutions Full time

    Job DescriptionRed Frog Solutions, a leading provider of counter-drone solutions, is seeking a skilled Post Sales Professional Services Lead to join their team. As a key member of the organization, you will play a pivotal role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of...

  • Customer Service Rep

    4 months ago

    Washington, United States Metropitan Police Service Full time

    The Metropolitan Police Department (MPD) offers an attractive benefits package. The benefits package includes competitive compensation, health insurance, prescription drug coverage, dental, vision, short- and long-term disability and life insurance, as well a strong retirement benefit and savings options. Employees are also eligible for our employer...

  • Service Experience Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Technical Assent Full time

    Job DescriptionAt Technical Assent, we design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. As a Service Experience Specialist, you will work on government programs that have strategic importance to our clients, helping them to deliver their services day-to-day while...

  • Global Head of Technical Services and Sustainability

    2 weeks ago

    Washington, United States JLL Full time

    JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Technical Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States TEKsystems Full time

    Job Title: Technical Support SpecialistTEKsystems is seeking a Technical Support Specialist to provide high-quality customer support for the Enterprise Standard Architecture V (ESA V) program in Washington, DC.ESA V is an IT Services program supporting several customers within the Department of Justice, providing a range of IT services, including help desk,...

  • BU Technical Services Director

    1 month ago

    Washington, United States Mitsubishi Electric US Full time

    Job Title: BU Technical Services ManagerMitsubishi Electric Trane HVAC US LLC is seeking a highly skilled and experienced BU Technical Services Manager to support the West Coast territory.Job Summary:This role is responsible for providing technical support and training in alignment with Mitsubishi Electric Trane HVAC LLC objectives. The BU-TSM will lead the...

  • Chief- Communications

    2 weeks ago

    Washington, United States Intelligencecareers Full time

    Candidate will develop & implement both short/long-term strategic plans and operational concepts contributing to National Security/Emergency Preparedness. Require operational and/or training deployments to include nights, holidays and weekends; both short term and potentially extended. Must be able to relocate to emergency sites with little advance notice &...

  • Arborist Crew Leader

    4 weeks ago

    Washington, Washington, D.C., United States Lewis Tree Service Inc. Full time

    Job OverviewAt Lewis Tree Service Inc., we provide a stable work environment with opportunities for growth and development. Our team is dedicated to delivering exceptional tree care services to our customers.We're seeking a highly skilled and motivated Crew Leader Arborist Foreman to join our team. As a key member of our crew, you will be responsible for...

  • Customer Service Representative

    4 weeks ago

    Washington, United States Veterans Canteen Service - VCS Full time

    About Us: Veterans Canteen Service - VCS is a leading organization that prioritizes work-life balance and values its employees.Job Summary: We are seeking a highly motivated Sales Associate to join our team in providing exceptional service in our cafes and retail markets.Key Responsibilities:Provide outstanding customer service and support to...

  • Customer Service Representative

    4 weeks ago

    Washington, Washington, D.C., United States Oracle Full time

    Job SummaryOracle is seeking a highly skilled and dedicated Technical Support Specialist to join our team in Columbia, MD. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support to clients via phone, email, and in-personResolve...

  • Senior IT Services Technician

    4 weeks ago

    Washington, Washington, D.C., United States Arena Technical Resources Full time

    Job Summary:The Senior IT Services Technician will lead local IT operations and provide a high-quality technology experience for our lawyers, staff, practice groups, and clients. This role serves as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.Key...