Applications Administrator II

Are you curious about solving complex business challenges for a leading convenience retailer?  Do you have a passion for cross functional collaboration?  Then you may be the perfect addition to our team EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.  You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. What We Offer:Competitive WagesWork today, get paid tomorrow through our earned wage access program*Paid Time OffMedical/Health/Dental Coverage401K with Company MatchTeam Member DiscountsTuition ReimbursementEmployee Assistance ProgramHealth Savings AccountCompany Spirit DaysEmployee recognition and awardsAnd much more Position Summary: The Applications Administrator is responsible for the strategic implementation, maintenance, and optimization of POS systems within the organization. This role is pivotal in ensuring the seamless operation of retail operations by providing reliable and efficient POS solutions. By collaborating closely with internal Marketing, Finance and Supply Chain teams, the Applications Administrator analyzes business requirements to develop and implement solutions that enhance sales productivity, accuracy, and customer satisfaction. A deep understanding of Supply Chain, Planogram, space planning and data analysis functionalities, integrations, and industry best practices is essential for success. This position demands a strong focus on maintaining system integrity, security, and compliance with relevant regulations. The Applications Administrator will play a key role in minimizing downtime, resolving technical issues, and providing ongoing support to end-users. To excel in this role, a proactive and analytical mindset is required, coupled with the ability to manage multiple projects and prioritize tasks effectively. Continuous learning and staying abreast of technology advancements are crucial for driving innovation and improving overall system performance. Responsibilities: The Application Administrator has a wide range of responsibilities related to the implementation, maintenance, and support of applications within the organization. Here is an overview of the key responsibilities:Application support: Provide Tier 2 and 3 application support to end users. This involves troubleshooting issues, conducting root cause analysis, and implementing solutions to minimize future occurrences. Future-proofing systems may involve identifying potential issues or risks and taking proactive measures to prevent them.Troubleshooting: Investigate and diagnose application issues reported by end users. Analyze error logs, perform system monitoring, and conduct root cause analysis to identify and resolve problems. Document troubleshooting steps and solutions for future reference.User Management: Assist with user access management, including account creation, modification, and termination. Ensure appropriate user permissions and access controls are in place.Application Maintenance: Perform routine maintenance tasks such as software updates, patches, and configuration changes. Coordinate with the development team for bug fixes and enhancements. Keep applications up to date with the latest security standards.Documentation: Maintain accurate and up-to-date documentation of application configurations, standard operating procedures, and troubleshooting guidelines. Contribute to the knowledge base to facilitate efficient issue resolution and knowledge sharing.Communication: Communicate effectively with end users, colleagues, and stakeholders to gather requirements, provide status updates, and address any application-related concerns. Maintain a high level of professionalism and customer service.Training and Support: Assist in providing training and support to end users on new or existing applications. Create user guides and conduct training sessions to promote effective utilization of applications.Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and business users, to troubleshoot complex issues, implement enhancements, and ensure seamless integration with other systems.IT General Controls (ITGCs) management: Maintain the framework for IT General Controls, including managing user access rights and change control policies. Ensure compliance with corporate governance and industry regulations by implementing appropriate controls and procedures.These responsibilities require strong technical skills, problem-solving abilities, and effective communication and collaboration with business users, team members, and technology leadership. The Application Administrator should be proactive, detail-oriented, and capable of managing multiple tasks and priorities concurrently.Strong technical aptitude and problem solving.Familiarity with common business applications and software systemsStrong documentation disciplineBasic understanding of database concepts, networking principles, and operation systems.Excellent verbal and written communication skills.Ability to work independently and collaboratively in a fast-paced environment.Customer-focused mindset with a strong sense of accountability. Working Relationships: Applications Administrators regularly interact with the Director of Application Management, members of the Application Management team, and other roles within the IT department. The Applications Administrator will also work closely with business and technology partners to ensure process handoffs.Minimum Education: Associate's Degree in Computer Science, Information Systems, or Business Related DisciplinePreferred Education: Bachelor's Degree in Computer Science, Information Systems, or Business Related DisciplineMinimum Experience: 4+ years of end user support or consulting experience within the application of experience, Blue Yonder Platform In-Depth knowledge of modules and functionality, experience with integrating Blue Yonder with other systems using APIs, familiar with Application Servers such as Weblogic.Preferred Experience: 6+ years of end user support or consulting experience, Blue YonderLicenses/Certifications: Microsoft Technology Associate, Infrastructure (ITIL) FoundationsSoft Skills: Strong communication and documentation skills, desire to learn, effective team member Other:Driving/Fleet Vehicle Requirement: NoneTravel: MinimalPhysical: MinimalHours & Conditions: 40+ hrs/weekOther: Other / MiscellaneousAt EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast-paced corporate environment, and bring experience in business management or related areas, we'd love to meet you - even if you don't meet every single requirement.