Lobby Ambassador

Job Status: Casual / On-Call

Are you looking for a place where meaningful moments are made together?  

At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lobby Ambassador at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks 

• Free daily associate meals  

• Employee breakroom amenities  

• Discounts to onsite food outlets  

• Local restaurant discounts  

• Discounted theme park tickets and rental cars  

• Community service opportunities  

As a Lobby Ambassador, a typical day will include: 

• Greets and engages resort guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.). 

• Responds to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging or identifying appropriate providers.  

• Informs guests of property amenities, services, hours of operation, and local areas of interest and activities. 

• Gathers, summarizes and provides local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities. 

• Contacts appropriate individuals or departments (e.g., Bellperson, Housekeeping, Food & Beverage Server) as necessary to resolve guest calls, requests, or problems.   

Guest Experience and Company Standards 

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Contribute to team goals. 

• Always follow company policies and safety procedures. 

To Become a Lobby Ambassador at MVW:  

• Available to work various shifts, holidays, and both weekend days. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

• Bilingual in English and Japanese preferred.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.