Current jobs related to Service Desk Analyst with Security Clearance - Arlington - Zachary Piper Solutions, LLC
-
Service Desk Analyst with Security Clearance
2 weeks ago
Arlington, United States Zachary Piper Solutions, LLC Full timeJob Summary: Zachary Piper Solution is seeking an Enterprise Service Desk Manager to join our team in managing a Federal IT Service Desk on-site in Arlington, VA. In this role, you will oversee the daily operations of our service desk, ensuring prompt resolution of technical challenges while delivering outstanding customer service to our internal clients....
-
Service Desk Analyst with Security Clearance
4 days ago
Arlington, United States Digital Management, Inc. Full timeAbout the Opportunity DMI is seeking a skilled and customer-focused Service Desk Analyst - Tier 2 to support a federal client in Arlington, VA. This position plays a key role in resolving complex technical issues and providing escalated support to end users. The ideal candidate will have 4-5 years of relevant experience, strong technical troubleshooting...
-
Arlington, United States Digital Management, Inc. Full timeAbout DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as...
-
IT Service Desk Analyst
4 weeks ago
Arlington, United States DMI (Digital Management, Inc.) Full timeIT Service Desk Analyst Job ID: 2024-27402 Category: Infrastructure Support Location: US-VA-Arlington Overview DMI is seeking a Service Desk Analyst - Tier 1 to provide first-level technical support to a federal client in Arlington, VA. The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive...
-
IT Service Desk Analyst
4 weeks ago
Arlington, United States DMI (Digital Management, Inc.) Full timeIT Service Desk Analyst Job ID: 2024-27402 Category: Infrastructure Support Location: US-VA-Arlington Overview DMI is seeking a Service Desk Analyst - Tier 1 to provide first-level technical support to a federal client in Arlington, VA. The ideal candidate will have a strong background in customer service and technical troubleshooting, with a proactive...
-
Arlington, United States Cayuse Technologies Full timeOverview The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the...
-
Arlington, United States Chenega Corporation Full timeSummary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team...
-
Help Desk Technician
1 week ago
Arlington, United States Zachary Piper Solutions, LLC Full timeZachary Piper Solutions is seeking a Help Desk Technician to support an Army National Guard program, fully onsite in Arlington, VA. Shift 7am-3pm. Must have active Secret Clearance Responsibilities: * Respond to user inquiries via phone, email, or chat regarding hardware, software, and network issues. * Diagnose problems, guide users through solutions, and...
-
Technical Analyst with Security Clearance
4 days ago
Arlington, United States Sev1Tech Full timeThe U.S. Cybersecurity and Infrastructure Security (CISA) mission is to lead the national effort to protect and enhance the resilience of the nation's physical and cyber infrastructure. CISA includes the CISA Mission Enabling Offices (MEOs) and six Divisions: the Cybersecurity Division (CSD), the Emergency Communications Division (ECD), the Integrated...
-
Service Desk Analyst
7 days ago
Arlington, United States Zachary Piper Full timeJob Summary:Zachary Piper Solution is seeking an Enterprise Service Desk Manager to join our team in managing a Federal IT Service Desk on-site in Arlington, VA. In this role, you will oversee the daily operations of our service desk, ensuring prompt resolution of technical challenges while delivering outstanding customer service to our internal...
Service Desk Analyst with Security Clearance
2 weeks ago
Zachary Piper Solutions is seeking a Service Desk Analyst to join our team supporting a federal program in Arlington, VA. This role provides first-line technical support for client-specific applications, hardware, and network systems in a fast-paced, ITIL transitional environment. ACTIVE SECRET CLEARANCE REQUIRED Responsibilities: • Provide walk-in, phone, and email support during service hours. • Log and track incidents in the ITSM system with accurate documentation. • Troubleshoot and resolve hardware, software, and network issues. • Support client-specific applications and standard desktop tools. • Analyze and recommend alternative solutions to meet customer needs. • Identify areas for improvement to enhance customer satisfaction. • Participate in cross-functional team processes and ITIL best practices. • Perform physical tasks such as lifting up to 40 lbs. and setting up equipment (computers, servers, network devices). Required Qualifications: • High school diploma or equivalent. • ACTIVE SECRET CLEARANCE • Active IAT Level II certification at start date (one of the following): ○ CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP • 3+ years of experience as a Service Desk Analyst with proven support experience. • Strong verbal and written communication skills. • Ability to multitask, manage time effectively, and respond to last-minute requests. • Analytical mindset with attention to detail and accuracy. Compensation & Benefits: • Salary: $70,000–$72,000 • Comprehensive benefits package including medical, dental, vision, 401(k), PTO, and holidays. This job opens for applications on 11/24/2025. Applications for this job will be accepted for at least 30 days from the posting date.
