Software Implementation Analyst
1 month ago
We are offering an opportunity for a Software Implementation Analyst to join our team, based in Boca Raton, Florida. This role primarily focuses on customer success and technical implementations in the B2B SaaS industry. The successful candidate will be responsible for implementing software solutions and managing customer relationships.
Responsibilities:
Lead multiple software implementation projects, ensuring each is delivered efficiently and meets the needs of all stakeholders
Utilize specific technical skills including Atlassian Jira, Citrix Technologies, Cloud Technologies, IBM, and Linux Technologies to deliver solutions
Apply strong critical thinking skills to continuously improve our implementation process
Utilize CRM systems for reporting, integrations, and automations
Use exceptional communication skills to simplify complex concepts for audiences of all levels
Contribute to customer success management by resolving customer inquiries and maintaining accurate customer records
Utilize knowledge of Agile Scrum and other project management methodologies to ensure smooth delivery of projects
Leverage business intelligence (BI) tools and techniques to inform decision-making across projects
Demonstrate a passion for the industry, creating excitement and momentum among stakeholders.
Requirements
Proficiency in Atlassian Jira
Experience with Citrix Technologies
Knowledge of Cloud Technologies
Familiarity with IBM systems
Proficiency in Linux Technologies
Experience with AB Testing techniques
Knowledge of Active Directory
Proficiency in Agile Scrum methodologies
Familiarity with various Backup Technologies
Ability to create and understand Business Requirement Documents
Experience with CRM systems
Knowledge of Business Intelligence (BI) tools
Strong customer success and management skills.
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