Member Experience Concierge
1 week ago
Job Number24196119
Job CategoryRooms & Guest Services Operations
LocationGaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Member Experience Concierge
1 week ago
Nashville, United States Marriott International, Inc Full timeAdditional InformationJob Number24196119Job CategoryRooms & Guest Services OperationsLocationGaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Member Experience Concierge
1 week ago
Nashville, Tennessee, 37214, Davidson County, TN, United States Marriott International, Inc Full timeAdditional InformationJob Number24196119Job CategoryRooms & Guest Services OperationsLocationGaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States, 37214VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Assist members and guests with the pre-arrival process,...
-
Residential Concierge
4 weeks ago
Nashville, Tennessee, United States Four Seasons Hotels Limited Full timeAbout Four SeasonsFour Seasons Hotels Limited is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.The OpportunityWe are seeking a highly skilled...
-
Concierge Ambassador
4 weeks ago
Nashville, Tennessee, United States City Winery Full timeConcierge Role at City WineryCity Winery is seeking a highly skilled Concierge to deliver exceptional guest experiences. As a key member of our team, you will be responsible for providing top-notch service to all clientele, ensuring seamless interactions and memorable experiences.Key Responsibilities:Manage in-person, online, and phone ticket salesHandle...
-
Padel Haus Concierge
4 weeks ago
Nashville, Tennessee, United States Padel Haus - Nashville Full timePadel Haus - Nashville is seeking a skilled Concierge to oversee the daily activities of our reception area. As a key member of our team, you will be responsible for managing court reservations, scheduling, and player check-ins. Your warm and welcoming demeanor will ensure a positive experience for our members and guests.Responsibilities:Supervise and manage...
-
Airport Curbside Concierge Agent
1 month ago
Nashville, Tennessee, United States Bags Inc. Full timeJob Title: Airport Curbside Concierge Check-in AgentJob Summary:We are seeking a highly skilled and customer-focused Airport Curbside Concierge Check-in Agent to join our team at Bags, Inc. As a key member of our airport operations team, you will be responsible for providing exceptional service to airline passengers, handling and securing luggage, and...
-
Guest Experience Expert
3 weeks ago
Nashville, United States Arch Amenities Group Full timeR+R Wellness - one of the fastest growing and innovative spas in Downtown Nashville is seeking to fill the position of our Spa Concierge position aka Guest Experience Expert! We are looking for reliable individual with a determination to learn and grow within the beauty industry. What better place to start? Arch Amenities Group, the world's leading spa,...
-
Concierge - Resident Services
4 weeks ago
Nashville, Tennessee, United States BLAKEFORD AT GREEN HILLS CORPORATION Full timeJob SummaryBlakeford at Green Hills Corporation is seeking a Concierge to provide exceptional resident services in our Independent Living community. As a key member of our team, you will be responsible for making residents feel welcome and attended to, making dining reservations, obtaining event tickets, and assisting with travel plans. If you have a heart...
-
Luxury Spa Concierge
4 weeks ago
Nashville, Tennessee, United States The Woodhouse Day Spa - Nashville Full timeJob OverviewAt The Woodhouse Day Spa - Nashville, we are seeking a highly skilled and customer-focused Spa Concierge to join our team. As a key member of our Front Desk team, you will be responsible for creating a world-class experience for each guest from the moment they arrive at our spa.Key Responsibilities:Check-in and check-out guests for their...
-
Concierge Extraordinaire
4 weeks ago
Nashville, Tennessee, United States Bozzuto Full timeAbout BozzutoAt Bozzuto, we're driven by a passion for creating exceptional experiences for our residents and associates. Our organization is built on a foundation of core values: creativity, concern, passion, and the pursuit of perfection. We believe that by fostering a sense of community and promoting goodness for those around us, we can build better...
-
Member Experience Associate
1 month ago
Nashville, Tennessee, United States Industrious Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Member Experience Associate to join our team at Industrious. As a key member of our hospitality team, you will be responsible for creating a welcoming and productive environment for our members.Your primary focus will be on providing exceptional customer service, managing inventory and...
-
Member Experience Associate
4 weeks ago
Nashville, Tennessee, United States Industrious Full timeAbout IndustriousIndustrious is a leading provider of premium workplace-as-a-service solutions. Our mission is to create great days for teams of all sizes and stages by delivering exceptional workplace experiences.The RoleWe are seeking a highly motivated and customer-focused Member Experience Associate to join our team. As a Member Experience Associate, you...
-
Member Experience Associate
1 month ago
Nashville, Tennessee, United States Industrious Full timeAbout IndustriousIndustrious is a leading provider of premium workplace-as-a-service solutions, delivering exceptional experiences to teams of all sizes and stages. Our mission is to create great days for our members, and we're looking for passionate individuals to join our team.We believe that a great workplace experience is rooted in trust, shared values,...
-
Member Experience Representative
2 weeks ago
Nashville, United States Daily Wire Full timeYou're not applying for just another job. Or some cush 9 to 5. You're applying to enter the battleground of ideas. To roll with a pride who never backs down. Sound fun? Then ditch the herd. Join the lions. POSITION SUMMARY The Daily Wire is looking to add a Member Experience Representative to our team! The Member Experience Representative is the frontline...
-
Concierge Assistant
1 month ago
Nashville, United States Boston Consulting Group Full timeWHAT YOU'LL DOWelcome to BCG Nashville! North Americaâs fastest growing office seeks a teammate who is excited to jump into our fast paced, world-renowned firm. First impressions are key at BCG, and as the Concierge Assistant, you will be the face of the office to all visitors, vendors and clients, warmly welcoming them with enthusiasm and exceptional...
-
Member Experience Associate
2 months ago
Nashville, United States Industrious Full timeAbout the Company: Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve...
-
Parking Concierge
5 months ago
Nashville, United States Towne Park Full timeAt Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve....
-
Club Level Concierge
4 weeks ago
Nashville, Tennessee, United States Marriott International Inc Full timeJob SummaryAs a Club Level Concierge, you will be responsible for providing exceptional service to our guests in the club lounge. This includes monitoring seating availability, maintaining cleanliness and condition of the bar and surrounding areas, and preparing and serving beverages. You will also be responsible for stocking supplies, anticipating and...
-
Luggage Concierge
3 weeks ago
Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full timeLocated in the heart of Music City, The Joseph, A Luxury Collection Hotel, Nashville, is a premier destination for discerning travelers.As a Luggage Concierge with our esteemed hotel, you will be an integral part of ensuring a seamless and memorable experience for our guests.With a passion for delivering exceptional service, you will be responsible for...
-
Guest Experience Liaison
1 month ago
Nashville, United States The Joseph, A Luxury Collection Hotel, Nashville Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...
