Corporate Workplace Services Coordinator
1 week ago
services within a high-volume corporate office location in New York, New York. The Hudson Yards location is the premier
corporate office globally for our C-Suite clientele. The office serves a number of executives in residence on a daily basis. The
mission of Hudson Yards is to provide our Cognizant executive leadership teams with space to host client meetings, executive
briefings and industry networking events in an exciting state of the art yet comfortable, collaborative and inviting environment.
Position Summary: The Coordinator supports daily workplace services, activities and processes, to ensure the office is operating
efficiently and meeting all high-quality standards. This position has responsibilities across a multitude of support functions, including
but not limited to: workplace services and office administration, facilities and maintenance services, physical security program,
compliance and audit programs, business continuity and emergency preparedness, vendor management, financial and accounting.
We are seeking a dynamic hands-on candidate with the ability to lead, partner and provide solutions for high quality and efficient
customer service in a C-Suite clientele, fast-paced, diverse and growing environment.
Essential Duties and Responsibilities: Additional duties may be assigned to meet business needs.
• Responsible for the reception area; may serve as primary or back-up coverage for existing reception services:
Answering phones, registering visitors, checking IDs, and guiding guests/clients. Monitor the CWS Hudson Yards
mailbox reply and follow-up as needed.
• Assist the site Operations Manager and Facilities Administrator to ensure the location is properly operated and
maintained, with a focus on building and occupant safety, workplace services and office administration deliverables,
financial performance, location function aesthetics and continued readiness for our C-Suite clientele. Serves as the
back-up to the Operations Manager and Facilities Administrator as needed.
• Assist with the development, implementation and enforcement of policies and procedures related to HR, business
continuity, facilities services, building safety, physical security, office operations.
• Assist for ensuring facility financial objectives by assisting with the preparation of the annual budget, planning
expenditures, analyzing variances, and reclassifying necessary corrections. Monitor, code and process invoices.
• Partners directly with Corporate Security to ensure physical security operations program is in compliance.
• Ensure that all requests for services are resolved in a timely and satisfactory manner, with a goal toward exceeding
customer expectations.
• Establish and maintain relationships with various internal working groups and internal Cognizant departmental
contacts.
• Implementation and oversight of vendor services for workplace services and facilities vendors: janitorial, security, first
aid, office supplies, furniture-fixtures-equipment, general repair and maintenance.
• Assist in the coordination of internal and external EHS ISO audit processes, mock drills, staff trainings, monthly
safety meetings, certifications, and compliance.
• Assists with the space occupancy reporting, data gathering and updating the daily global return to office (RTO)
dashboard.
• Provide continual evaluation of processes and procedures. Responsible for recommending methods to improve
office operations and service for our internal and external clients.
• Coordinate and schedule, though our EMS platform, meeting and conference rooms, along with equipment and
catering needs.
• Member of the core team responsible for the coordinating the board of directors meetings, quarterly earnings calls
and monthly executive committee meetings.
• Inventory control of office and café pantry supplies
• Sort incoming/outgoing mail and coordinate all incoming/outgoing UPS packages.
• Handle confidential and non-routine information appropriately with on-site Operations Manager and Facilities
Administrator.
• Support the on-boarding process for employees, such as seat assignments, creating access and security badges
and coordination of desk set-up.
Qualifications:
Basic qualifications for this position include:
• Bachelor’s Degree required or equivalent.
• Minimum 2 to 6 years’ experience with workplace/office services and facilities management across multiple locations
and/or single locations having 300 -1,500 seated staff.
• Credentials such as (IFMA) Facilities Management Professional along with additional relevant certifications or work
experience will be considered in lieu of degree.
• Ability to demonstrate and act upon a thorough understanding of facilities and workplace service operations within a
large corporate office environment.
• Ability to handle multiple demands to set priorities with a high level of attention to detail and complete high quality
work in a timely manner.
• Strong problem-solving skills with the ability to deal with ambiguity in a fast-paced setting.
• Prior experience/relationships working with property management firms, building inspectors and regulatory auditors,
facilities and maintenance vendors.
• Strategic Thinker - must have a high level of interpersonal skills in order to manage and deliver results for diverse
teams and internal functional areas. Position continually requires demonstrated poise, tact and diplomacy.
• Excellent verbal and written communication skills are required. Must have a good command of the English
language, oral and written.
• Ability to influence, negotiate and collaborate with internal clients and external vendors.
• Must be proficient in Microsoft Office, including Teams, extensive Excel, accounting/purchasing platforms and webbased applications such as (Ariba).
• To be successful in this position, the incumbent needs to be punctual, have regular in-office attendance, and be
available and visible to our clients. This is not a telecommuting/remote position.
• Ability to work evening hours for special events.
Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk prolonged distances;
lift; reach with hands and arms; climb or balance; stoop, kneel and crouch. The employee is occasionally required to sit. The
employee must frequently lift and/or move up to 50 pounds.
Applications will be accepted until December 11, 2024.
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