Field Functionality Technician

5 days ago

Downers Grove, United States Best Buy Full time

The Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area. They handle escalations of store display and IT infrastructure issues. This role performs complex, highly advanced repairs that require significant experience, training, tools, and knowledge. They adhere to Best Buy Technology Group (BBTG) cabling and device standards, project reporting deliverables, project turnover, and subsequent follow-up to completion. The Field Functionality Technician is also responsible for the support of Premium Audio & Magnolia Design Center functionality. They install advanced audio/video systems & distribution racks and perform monthly changes to advanced experiential displays requiring Savant programming knowledge. Additionally, they ensure that company IT assets are properly managed and returned according to standard operating procedures.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Drives a positive customer experience by building relationships and providing solutions to their needs.

  • Provides next business day response to escalations.

  • Sends detailed troubleshooting info via email when issues are escalated by retail.

  • Ensures retail partners are following standard operating procedures and working with market partners.

  • Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.

  • Provides regular system checks including local off-air signal and physical inventory port functionality

  • Handles complex technology scope including installation of horizontal and backbone cabling.

  • Builds crucial retail relationships with store, district, and market teams.

  • Provide mentorship to project teams by modeling and coaching functionality standard operating procedures.

  • Provides detailed updates to partners and provides quality feedback to improve existing processes.

Basic Qualifications

  • 2 years of experience troubleshooting and repairing electronic displays and other technical components

  • Able to safely use small hand tools, light duty power tools, and other in-house equipment

  • Strong written and verbal communication skills

  • Current, valid driver's license

  • Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

  • Must live within the defined geographical location for team

  • Must be eligible to qualify for a Best Buy corporate credit card and maintain it in good standing

  • Able to work dayside, overnight, and weekend shifts when required

  • Able to lift objects up to 50 pounds

  • Travel is required; may spend up to 50% of the year traveling

Preferred Qualifications

  • 2 years of project management and/or retail leadership experience

  • Experience with problem solving, communication, and priority setting

  • Experience with driving results, customer focus, integrity, trust, and ethics


Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

Position Type: Full timePandoLogic. Category:General, Location:Downers Grove, IL-60515

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