Fire Alarm Service Technician

1 week ago

St Louis, United States Johnson Controls Full time
***** Sign On Bonus Available ***** ****** Position is located in St.Louis, MO ******

Be part of the future  

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to making a difference. 

Work with an Award-Winning technology that delivers sustainability, safety, and health. 

 

What we offer:  

Competitive Starting Pay  

On-The Job Paid Training  

Tuition Reimbursement

Global Advancement Opportunities with Unlimited Career Path

Referral Bonuses

Company Vehicle (as applicable)  

Referral Bonuses  

Comprehensive Benefits  

  • Medical/Dental/Vision insurance  

  • Health Savings Account (HSA)  

  • Life Insurance  

  • 401(k) savings plan with company match  

  • Short-Term and Long-Term Disability  

  • Employee Assistance Program  

  • Wellness Program  

  • And More

What you will do:

Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions

Contact customer representative and determine equipment/systems problems

Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites

Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment

Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell

Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals

Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness

Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers

Obtain customer signature upon completing service call assignment

Participate in a scheduled On-call rotation

Help to train or mentor others on the service team

Perform other duties as assigned

What we look for:

Required

  • 10+ years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control,  and Paging systems.

  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals.

  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

  • High School Graduate or equivalent

  • Ability to follow verbal and written instructions.

  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

  • Ability to work flexible hours including weekends to meet customer requirements.

  • Demonstrate a high level of customer service.

  • Maintain truck inventory to ensure timely response to customer needs.

  • Ability to implement and always follow safety guidelines and procedures.

  • Strong organizational skills, a positive attitude, and an ability to learn quickly.

  • Possess a valid driver’s license and driving record that meets company requirements.

  • Able to pass a pre-employment background and drug test.

  • Retain any licenses that are required by National, State, and Local codes.

Preferred

  • NICET Level II certification

#TechHiring


Fire Alarm Service Technician at Johnson Controls summary:

The Fire Alarm Service Technician is responsible for diagnosing, repairing, and servicing electronic fire alarm systems and related building systems while ensuring top-notch customer satisfaction. This role involves interpreting technical documentation, troubleshooting equipment failures, and performing on-call duties as necessary. A strong commitment to safety, organized work habits, and excellent communication skills are essential for success in this position.


Keywords:

Fire Alarm Technician, Low Voltage Electrical Systems, Service and Repair, Customer Service, Safety Systems, Technical Documentation, Troubleshooting, NICET Certification, Field Service, Installation

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