Experienced Fire Service Technician

2 weeks ago

Rocky Hill, United States Johnson Controls Full time
Experienced Fire Service Technician at Johnson Controls summary:

The Experienced Fire Service Technician is responsible for diagnosing, servicing, and repairing electronic fire alarm systems and related building system products. This role emphasizes excellent customer service, effective communication, and collaboration within the team to provide efficient solutions to equipment malfunctions. Candidates should have extensive knowledge of low voltage electrical systems and possess the ability to interpret technical documentation.

Be part of the future

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference.

What we offer:

  • Competitive Starting Pay
  • Paid Training
  • Global Advancement Opportunities
  • Company Vehicle (as applicable)
  • Referral Bonuses
  • Comprehensive Benefits
    • Medical/Dental/Vision insurance
    • Health Savings Account (HAS)
    • Life Insurance
    • 401(k) savings plan with company match
    • Short-Term and Long-Term Disability
    • Employee Assistance Program
    • Wellness Program
    • And More

What you will do:

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
  • Responsible for contacting customer representative and ascertain equipment/systems problems.
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
  • Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell.
  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
  • Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
  • Obtain customer signature upon completed service call assignment.
  • Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.
  • Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
  • Perform other duties as assigned.

How you will do it:

  • This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.
  • Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks.
  • Candidate must possess excellent written/verbal communication and outstanding customer service skills.
  • Position involves the programming of fire alarm, security, and access control system panels.
  • Experience CCTV and IT and IP networks a plus.
  • Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner.
  • On call and after hours work required on occasion at customer need.
  • Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
  • Provide quotes to support recommendations and solutions.

What we look for:

Required

  • 4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions.
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
  • Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
  • Ability to work flexible hours including weekends to meet customer requirements.
  • Demonstrate a high level of customer service.
  • Maintain truck inventory to ensure timely response to customer needs.
  • Ability to adhere to, implement, and always follow safety guidelines and procedures
  • Possess a valid driver’s license and driving record that meets company requirements.
  • Retain any licenses that are required by National, State and Local codes.
  • Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.
  • Provide quotes to support recommendations and solutions.

Preferred

  • NICET Level II certification strongly preferred.


Keywords:

Fire Service Technician, Fire Alarm Systems, Customer Service, Low Voltage Electrical Systems, Technical Troubleshooting, System Repair, Building Safety, Fire and Life Safety, Installation Services, Technical Support

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