Sprinkler Service Technician III

2 months ago

Norfolk, United States Johnson Controls Full time

What we offer: 

·         Competitive Starting Pay 

·         Paid Training 

·         Global Advancement Opportunities 

·         Company Vehicle (as applicable) 

·         Referral Bonuses 

·         Comprehensive Benefits 

·         Medical/Dental/Vision insurance 

·         Health Savings Account (HSA) 

·         Life Insurance 

·         401(k) savings plan with company match 

·         Short-Term and Long-Term Disability 

·         Employee Assistance Program 

·         Wellness Program 

·         And More  

What you will do 

 

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. 

  • Contact customer representative and ascertain equipment/systems problems. 

  • Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications. 

  • These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps. 

  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment. 

  • Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals. 

  • Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction. 

  • Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature. 

  • Participate in a scheduled On-call rotation. 

  • Perform other duties as assigned. 

 

What we look for  

 

  • 5 years of documented experience in Fire Sprinkler/Suppression industry 

  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals  

  • High School Diploma or equivalent required 

  • Must be willing to travel. 

  • Ability to follow verbal and written instructions Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.  

  • Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc. 

  • Ability to work flexible hours including weekends to meet customer requirements  

  • Able to participate in an on-call rotation schedule Overnight travel will be required 

  • Demonstrate a high level of customer service Maintain truck inventory to ensure timely response to customer needs  

  • Ability to adhere to, implement, and always follow safety guidelines and procedures. 

  • Strong organizational skills, positive attitude, and an ability to learn quickly 

  • Possess a valid driver’s license and driving record that meets company requirements  

  • Able to pass a pre-employment background and drug test  

  • Must possess and retain current State Fire Protection License or Journeyman License valid 

  

Preferred  

 

  • NICET Level II 

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