Customer Care Rep

2 weeks ago

Middletown DE, United States Lennar Homes Full time

Customer Care Representative

We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided.

  • A career with purpose.

  • A career built on making dreams come true.

  • A career built on building zero defect homes, cost management, and adherence to schedules.


Your Role on the Team

  • Schedule and oversee repairs, ensuring completion within specified timeframes.

  • Maintain service request logs and documentation of all work performed.

  • Evaluate performance of trade partners and materials, reporting back to management.

  • Participate in department meetings and emergency on-call rotation schedules.


Your Toolbox

  • High school diploma or GED; Associate’s degree or equivalent is preferred.

  • 1-3 years of experience in residential customer service or construction field preferred.

  • Valid driver’s license with a good driving record

  • Strong communication, organizational and time- management skills


Physical & Office/Site Presence Requirements:

Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job. Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.

Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Customer Care Rep at Lennar Homes summary:

As a Customer Care Representative at Lennar, you will act as a vital link between homebuyers and trade partners to ensure satisfaction by conducting final orientations and managing warranty service work. This role requires strong communication and organizational skills to oversee repairs and maintain service logs while enhancing homeowner relationships. Join a supportive company committed to career development and a culture of opportunity, building quality homes and delivering exceptional customer service.

Keywords:

customer service, home construction, warranty service, homeowner relations, trade partners, repair scheduling, service request management, residential care, homebuilder, quality homes

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