Memory Care Manager

The Reminiscence Coordinator is responsible for providing overall leadership and management of the reminiscence neighborhood. Responsibilities include promoting excellence in resident care in accordance with each resident’s Individualized Service Plan (ISP)/Individualized Care Plan (ICP), programming, providing outreach and support to families, being resourceful and knowledgeable with the Family Resource Library and the evolving information on Alzheimer’s disease. Responsible for championing the designated care manager concept throughout the neighborhood, assisting in the recruiting, hiring, and training of team members, completing staffing, scheduling and timekeeping review, team member recognition, engagement, and performance management.

Responsibilities:

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Resident Care and Programs:

• Plans, organizes, develops, and leads the overall operation of the reminiscence neighborhood(s) in accordance with federal, state/provincial, and local laws and Sunrise Senior Living standards, guidelines, and regulations.
• Champions the all-embracing quality delivery of the Resident Centered model.
• Acts as the community champion in reminiscence programming and activities.
• Partners with the Activities and Volunteer Coordinator (AVC) to ensure a variety of appropriate and individualized activities are available throughout the day and evening and that Care Managers are actively involved and engaged with activities.
• Designs, schedules, and facilitates the reminiscence program incorporating Life Skills and focusing on creating pleasant days, including a variety of dementia appropriate activities.
• Partners with the Resident Care Director (RCD) to ensure that the residents clinical needs are addressed.
• Reviews, prior to move-in, the resident’s preferences and needs and schedules the Family Meeting to discuss the Resident Profile.
• Facilitates the Individualized Service Plan (ISP)/Individualized Care Plan (ICP) and Daily Assignment Sheet development to ensure excellence in service delivery, safety, hydration, and resident engagement in Life Skills programming.
• Manages the assessment process to determine levels of care and staff.
• Oversees planning for family events and services.
• Exercises some discretion and independent judgment in performing and assessing needs of the residents.
• Partners with the dining service coordinator to ensure meeting individualized resident needs and preferences and participates in the dining experience daily.
• Understands resident changes in condition and takes appropriate action including communication to family and physician.
• Reviews, reads, notates, and initials Daily Log to document and learn about pertinent information and any resident’s physical and behavioral changes.
• Establishes a cooperative relationship with the local Alzheimer’s Association chapter or other Alzheimer’s advisory organization.
• Facilitates network contacts and arranges for speakers from community groups and organizations to provide educational support for families of the residents and serves as the liaison with the community Alzheimer’s specialists,
• Ensures monthly family support group meetings are planned and facilitated.
• Partners with RSD ensuring that Sunrise clinical indicators are met and are below established benchmarks in restraint free environment, weight management, anti-psychotics, and behavior management.

Quality Assurance and Regulatory Compliance:

• Ensures that the community follows all federal, state/provincial, and local laws and regulations and Sunrise standards as it pertains to resident care and services.
• Develops and implements appropriate plans of action to correct identified deficiencies in compliance with Sunrise expectations for regulatory compliance.
• Develops a thorough working knowledge of current and evolving state/provincial laws, regulations, policies, and procedures dictated for residents and ensures compliance.
• Partners with leadership team to ensure and promote community is in compliance with OSHA/British Columbia Workers Compensation Act and Occupational Health and Safety Regulation requirements.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.

Financial Management:

• Assists in the presentation and value of Sunrise’s products and services for our residents, families, team members, and targeted referral sources.
• Assists the Executive Director (ED) in completing the annual community budget.
• Understands and manages the department budget to include labor/labour and other expenses and its impact on the community’s bottom line.
• Reviews monthly financial statements and implements plans of action for deficiencies.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.
• Coordinates with the community team to achieve maximum staff economies and cross training when applicable.
• Understands the internal cost associated with all Sunrise resident care programs.

Training, Leadership and Team Member Development:

• Manages the department, including, but not limited to, recruiting, hiring, supervising, training, coaching, and disciplining.
• Ensures completion and compliance of all required team member paperwork.
• Partners in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.
• Presents at least two (2) minimodules a month to team members.
• Develops a working knowledge of state/provincial regulations and ensures compliance through supervising and coaching team members.
• Achieves the Team Member Engagement goals and actively leads in the Engagement Improvement Planning sessions.
• Completes team member staffing and scheduling according to operational and budgetary guidelines.
• Reviews timekeeping practices and payroll reports daily to ensure all hours worked are recorded and appropriately paid.
• Conducts timely performance appraisals with meaningful conversations.
• Holds team accountable, corrects actions when necessary, and documents.
• Attends regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the ED.
• Keeps abreast of professional developments in the field by reading and attending conferences and training sessions.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• College degree preferred.
• One (1) year supervisory experience preferred, including experience in dementia care, hiring staff, coaching, counseling, performance management, and daily operations supervision.
• College degree or supervisory/management experience may be required by state/provincial requirements.
• Ability to handle multiple priorities.
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests.
• Possess written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Competent in organizational and time management skills.
• Demonstrates good judgment, problem solving, and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications.
• As applicable, all Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance.
• Ability to work weekends, evenings, and flexible hours to be available for our customers at peak service delivery days and times.

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will…

Make a Difference Every Day

We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.

Be Part of a Uniquely Supportive Community

The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.

I gnite Your Potential

We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®