Member Support Specialist
4 months ago
About Us
One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
The Opportunity
This is a part-time role, working 24 hours per week, based in-person with our team and patients at offices in Century City area in Los Angeles, CA.
As a Member Support Specialist (Part-Time) you will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.
What you'll likely work on:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:
At least 1 year of experience in high touch customer or patient facing roles
Strong written and verbal communication skills
Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
Benefits designed to aid your health and wellness:
Taking care of you today
Paid sabbatical after 5 and 10 years
Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
Competitive Medical, Dental and Vision plans
Free One Medical memberships for yourself, your friends and family
Pre-Tax commuter benefits
PTO cash outs - Option to cash out up to 40 accrued hours per year
Competitive salary: the base pay for this position is $21.50/ HR
Protecting your future for you and your family
401K match
Opportunity to participate in company equity programs
Credit towards emergency childcare
Extra contributions toward maternity and paternity leave
Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
This is a part-time role, working 24 hours per week, based in-person with our team and patients at offices in Century City area in Los Angeles, CA.
Schedule
Wed/Thursday - 1:30pm-10pm
Saturday - 7:30am-4pm
Physical Demands: Mostly sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods.
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
-
Client Support Manager
2 months ago
Los Angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
1 month ago
los angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Manager
2 months ago
los angeles, United States Specialist Direct Full timeAbout Specialist DirectFounded in 2015, Specialist Direct (SDI) is the number one, fastest growing organ transplant telehealth company in the US. Our award-winning, cloud-based diagnostic solutions have been instrumental in improving organ utilization and increasing organ placements. With a national network of top specialists, SDI delivers more accurate...
-
Client Support Operations Manager
4 weeks ago
Los Angeles, California, United States Specialist Direct Full timeAbout Specialist DirectWe are a leading telehealth company specializing in organ transplant services. Our cloud-based diagnostic solutions have improved organ utilization and increased placements nationwide.The RoleAs our Client Support Manager, you will oversee our 24/7 Client Support team, ensuring seamless client interactions and efficient workflow...
-
Career Opportunities in Term Life Specialist
1 month ago
Los Angeles, California, United States Term Life Specialist Full timeJob DescriptionAbout UsOur mission is to empower professionals to attain financial freedom, enabling them to not only secure their futures but also embrace and enjoy the personal lifestyle of their dreams. We are dedicated to providing the tools, resources, and support necessary for individuals to reach their financial goals while living a life filled with...
-
Legal Support Specialist
2 weeks ago
los angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
2 weeks ago
los angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
2 weeks ago
Los Angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Legal Support Specialist
2 weeks ago
Los Angeles, United States Express Network, A Legal Support Network Co. Full timeCompany DescriptionJoin the exciting world of Express Network, a Legal Support Network Co.! We're the friendly faces behind comprehensive legal support services for top-notch law firms in California and beyond. Whether it’s Court Services, Service of Process, Messenger, Unlawful Detainer, Collection, or Imaging Solutions, we've got it all covered. As a...
-
Interventional Radiology Specialist
4 weeks ago
Los Angeles, California, United States HealthCare Support Full timeJob Title: Interventional Radiology SpecialistJob Summary:HealthCare Support is seeking a skilled Interventional Radiology Specialist to join our team. As an Interventional Radiology Specialist, you will be responsible for providing high-quality patient care and technical expertise in interventional radiology procedures.Responsibilities:* Provide technical...
-
Legal Support Specialist
4 weeks ago
Los Angeles, California, United States Addison Group Full timeJob Title: Legal Support SpecialistAt Addison Group, we are seeking a highly skilled Legal Support Specialist to join our team. As a Legal Support Specialist, you will be responsible for providing top-notch administrative support to our legal professionals.Key Responsibilities:Manage administrative tasks, ensuring smooth communication with clients and...
-
Support Specialist
1 week ago
Los Angeles, United States Computrition, Inc. Full timeJob Information:POINT-OF-SALE SUPPORT SPECIALIST Jonas Software - ComputritionWest Hills, California (Hybrid)POSITIONWe are seeking a dedicated professional for the position of Point-of-Sale (POS) Support Specialist. The successful candidate will be an integral part of the Support Team in a high growth organization. This is an exciting opportunity for an...
-
Member Support Specialist
4 months ago
Los Angeles, United States One Medical Full timeAbout Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health...
-
Member Support Specialist
4 months ago
Los Angeles, United States One Medical Full timeJob DescriptionAbout UsOne Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers...
-
Order Entry Specialist
4 weeks ago
Los Angeles, United States U.S. Legal Support Full timeAre you dependable, resilient, and critical thinker? Do you enjoy troubleshooting and prioritize a customer-focused approach? U.S. Legal Support seeks a Order Entry Specialist is organized, has a keen eye for detail, and is computer savvy. If you possess these qualities, consider joining our legal services team in an onsite role in Woodland hills,...
-
Healthcare Support Specialist
5 days ago
Los Angeles, California, United States Epic Healthcare Full timeJob Title: Healthcare Support SpecialistEpic Healthcare is a leading provider of healthcare services, and we are seeking highly motivated and experienced individuals to join our team as Healthcare Support Specialists.About the Role:We are dedicated to enhancing the lives of our residents and ensuring they receive the best care and support. As a Healthcare...
-
Order Entry Specialist
4 weeks ago
Los Angeles, United States U.S. Legal Support Full timeJob DescriptionJob DescriptionAre you dependable, resilient, and critical thinker? Do you enjoy troubleshooting and prioritize a customer-focused approach?U.S. Legal Support seeks a Order Entry Specialist is organized, has a keen eye for detail, and is computer savvy. If you possess these qualities, consider joining our legal services team in an onsite role...
-
Support Specialist
6 days ago
Los Angeles, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
Support Specialist
1 week ago
Los Angeles, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-CA-Los AngelesID2024-3675CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
IT Support Specialist
4 weeks ago
Los Angeles, California, United States Dav-Lear Systems, Inc. Full timeJob DescriptionAs a member of the support team at Dav-Lear Systems, Inc., the IT Support Specialist will be responsible for providing on-site hardware and software support at Los Angeles International Airport. The ideal candidate will have a minimum of 1 year of experience in onsite support activities and repairs of PCs, Printers, LAN WAN equipment &...
