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Player Services Representative

4 months ago

Portsmouth, United States Rivers Casino Full time
Position Summary: Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service.

Essential Job Functions:

  • Enrolls new casino guests in Players club rewards program
  • Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.
  • Knowledgeable of all casino and hotel marketing and non-marketing events
  • Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary
  • Assists in execution of promotions, programs and drawings as requested by Marketing
  • Provides general event and Entertainment support as directed by Marketing
  • Attends and participates in marketing related events
  • Performs all other duties as assigned
Qualifications:
  • Must be 21 years or older
  • High school diploma or equivalent.
  • Willing to represent the company core values of Fun, Service, Integrity and Respect at all times
  • Possess a positive attitude that encourages participation and enthusiasm by others
  • Be comfortable speaking in public, approaching and interacting with guests
  • Have a strong knowledge of company culture
  • Ability to communicate effectively with team members and guests
  • Ability to work flexible shifts and days of the week, including nights, holidays and weekends
  • Dependable and self-motivated
Certifications, Licenses, and/or Registrations:
  • Gaming license/registration as required by the Virginia Lottery.
Working Conditions:
  • Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
  • Must occasionally lift up to 25 pounds
  • Frequently required to stoop, crouch or kneel
  • Ability to interact with others while maintaining a courteous and positive demeanor
  • Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to secondhand smoke and excessive noise
  • Must be able to remain in a stationary position for a majority of an entire shift.
  • Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs., twist at the waist and shoulders, and have finger/hand dexterity to maneuver on computer keyboard, office machinery and other tools.
  • Ability to work flexible shifts and days of the week, including holidays.