IT Project Manager

7 days ago

Detroit, United States CRM Force Full time

About the job IT Project Manager (CRM, ERP, etc)

Title: IT Project Manager
Job Type: Full-time salary.US Status: GC/USC. No sponsorship.Location: 100% remote. Must be in EST timezone. No other timezones will be considered.Technology: Preference will be given to PMs who specialize in ERP (Oracle, etc) or CRM (Adobe/Salesforce, etc) technologies.

Key Responsibilities:
This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:

  • Leads internal and client project status meeting and manages all aspects of project management for IT projects
  • Skilled in multiple project management methodologies including Agile and Waterfall
  • Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
  • Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate.
  • Follows company project management methodology, while at the same time subjectively assessing the best project management tools to use on a project-by-project basis
  • Ensures on-time, on-budget project delivery for the customer business
  • Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
  • Initiates interaction with the customers and resolves service issues while fostering key relationships
  • Maintains daily / weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
  • Manages escalations as necessary
  • Produces ad hoc and recurring reports: relating to time and utilization; and performance of delivery, IT Support and monitoring teams
  • Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
  • Complies with all people-related processes as mandated by company
Role Description

Reporting to the Director of Customer Success, this position is responsible for:
  • Project managing client professional and managed service projects. Including the following key tasks:
    • Setting up the project in MS Teams and Project Management software
    • Establishing the project plan
    • Ensuring entire team understands roles, scope
    • Ensure internal team understands what is expected for key processes (time logging, internal chats, document storage)
    • Leading client, and internal meetings (creating agenda/sharing meeting minutes)
    • Managing all risks and issues and escalating as appropriate to ensure project remains healthy
    • Managing financial aspects of project, include budget to actual and profit margins
    • Monitoring scope
    • Managing escalations (client and internal)
    • Monitoring SLAs for task completion.
    • Administering the Project Management tool, including setting up and monitoring key configurations on an ongoing basis
    • Updating key metrics for dashboard reporting
  • Assist in defining and improving the project management process and templates used.
  • Meeting with clients to understand their satisfaction level and to resolve issues.
Qualifications
This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.

Typical Experience/Skills:
  • Strong project management foundation and experience with multiple PM methodologies, including waterfall, Agile,etc. Waterfall is requirement as virtually all projects are done Waterfall with some aspects of Agile (daily standup)
  • Demonstrated work history in customer-facing technology coordination role
  • Strong interpersonal skills and managing internal and external stakeholders
  • Experience working with multi-disciplinary teams
  • Detail oriented and process focused mind set
  • Strong business acumen with ability to establish and manage standard operating procedures for service delivery
  • 5+ years of experience in an IT project management related capacity
  • Mid to expert level user of Excel and other Microsoft tools
  • Able to assertively manage project team members (company and client) to ensure dates are met, scope is controlled and risks are actively mitigated.

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