Operations/Changeover & Events Coordinator | Chesapeake Employers Insurance Arena (UMBC)

1 week ago

Baltimore, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Overview

The Event and Operations Coordinator will assist the Operations Manager and Events Manager for event supervision including notification of set-up, production, and all planning stages through the end of each event. This position will oversee and schedule part time staff for front of house, back of house, and changeovers. This position will assist the operations manager to perform routine, preventive and emergency interior/exterior maintenance and repairs to obtain optimum efficiency and economy of venue operations. This position will assure the highest quality service to UMBC, UMBC Athletics, and all tenants and/or stakeholders.

This role will pay a Hourly of $20 to $25.00.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

This position will remain open until Dec 31, 2024.

Responsibilities

- Train, motivate and part time staff; provide or coordinate staff training; work with employees to correct deficiencies.
- Ensure staff is working safely, efficiently and are aware of proper safety guidelines
- Assist with the planning and coordinating and reviewing of the work plan for facility operations
- Assist with ordering of supplies and materials for maintenance programs within budget guidelines; receive and maintain supplies
- Assist with general building maintenance and upkeep.
- Assist with maintenance of permit requirements (i.e. elevator, alarms, etc.)
- Assist with planning, coordinating, and facilitating the logistics of events throughout the Chesapeake Employers Insurance Arena; act as liaison for building with all parties involved in the event
- Detail events for client approval and internal communication
- Assist with coordinating event seating layouts with box office when necessary
- Assist with coordinating show requirements with tour production managers
- Prepare data sheet for building personnel prior to each event
- Present event previews/reviews in weekly staff meeting, when necessary
- Exercise discretion and utilizes independent decision-making during events that will best represent the Chesapeake Employers Insurance Arena and serve the client.
- Troubleshoot during event preparation and during event to ensure that all event setups are correct including assisting with decisions about policy, procedures, and staffing
- Assist in oversight of production, set up, part time staff, and when necessary event-related contract services
- Create work schedules for changeover staff and when necessary event staff, and delegate assignments and assist with reviewing performance and results
- Facilitate event load ins and load outs that are typically early in the mornings and/or late into the evenings
- Communicate in a timely fashion any/all problems and proposed solutions to the Event Manager, Operations Manager, and when necessary, the General Manager
- Prepare events reports noting attendance, times, significant problems, etc.
- Finalize lessee requirements including table arrangements and number and nature of support personnel (ushers, security guards, caterers & decorators)
- Interact with other facility staff in a courteous, cooperative, and professional manner
- Comply with safety regulations and maintains clean and orderly work areas
- Detect faulty operations, defective materials, and report those and any unusual situations to proper supervision
- Operate equipment including forklifts, pallet jacks, and miscellaneous hand and power tools
- Provide excellent customer service assistance to internal and external clients
- Maintain a customer first mentality
- Other duties and responsibilities as assigned.

Qualifications

- Bachelor's degree in a related field from an accredited college/university with major coursework in facility management, marketing, business administration or related field preferred
- Two (2) years of increasingly responsible event experience in a stadium, arena, convention center or public assembly facility setting highly preferred
- Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations
- Self-motivated with excellent organizational skills
- Ability to communicate clearly and concisely in the English language, both orally and in writing
- Must be comfortable multitasking and working in a fast-paced environment
- Familiarity of OSHA requirements
- Strong interpersonal skills necessary, including excellent verbal and written communication skills.
- Possess valid driver's license or have the ability to acquire
- Possess valid forklift certification or have the willingness to acquire
- Ability to work independently and as part of a team
- Ability to work nights, weekends, holidays and irregular hours

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