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Medical Front Desk Receptionist

4 months ago

Winter Park, United States Valora Medical Group Full time

Do you share a passion for helping others and making a difference? Submit your resume today and join us in our commitment to working together to provide a "Best-in-Class" service

Must be Bilingual in English/Spanish

Valora Medical Group is a visionary company focused on high-quality primary care and value-based care services, consisting of healthcare providers and professionals dedicated to the health and wellbeing of our patients. At Valora, we treat our patients as family.

We understand that providing quality medical care and an exceptional patient experience across all our centers requires having an outstanding team. Be a part of this team today

Job Summary:

A Medical Receptionist , or Front Desk Receptionist , is responsible for interacting with guest in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to the Doctor's availability, explaining intake forms to new patients, and processing payments after treatment.

Essential Duties and Responsibilities:
Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
Manage all incoming phone calls and assist with referring inquiries.
Register patients according to established protocols
Assist patients in completing all necessary forms and documentation including medical insurance.
Ensure patient information is accurate including billing information
Inform patients of medical office procedures and policy
Maintain and manage patient records
Move patients through appointments as scheduled
Scheduled patient appointments
Collect co-pays and payments
Report statistics as required
Respond and comply with requests for information
Complete other clerical duties as assigned
Maintain stock of forms and office supplies
Ensure the reception area is well-maintained, neat, and clean
Safeguard patient privacy and confidentiality
Assist with coverage at other clinics when needed due to being short-staffed. Mileage reimbursement will apply when covering at other clinic locations.
Any additional duties assigned by management to support the clinic

Education and Qualifications:
High School Diploma or equivalent required
2+ years' experience in a medical-specific role or healthcare industry
Bilingual in English and Spanish is required for this clinic location
Knowledge of medical and billing terminology is strongly recommended
Proficient in Word and Excel
eClinicalWorks (eCW) EMR experience is a plus
Great time management and organization skills
Excellent telephone and customer service skills
Possesses a strong work ethic and a high level of professionalism with a commitment to exceptional patient satisfaction
Innovative, motivated, organized, and team player
Ability to establish working relationships, resolve interpersonal conflicts, and apply basic staff etiquette in dealing with others.
Ability to travel to other clinics when needed for coverage
Ability to handle confidential information with discretion
Must possess close attention to detail
Ability to learn new procedures and adapt quickly to change

EEO Statement:

Valora Medical Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.

Job Type: Full-time

Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Referral program
Retirement plan
Vision insurance
Healthcare setting:
Clinic
Outpatient
Medical specialties:
Geriatrics
Internal Medicine
Primary Care
Schedule:
8 hour shift
Monday to Friday

Application Question(s):
What types of EMR systems have you used?
What is your desired hourly rate?
Are you vaccinated for COVID-19?

Education:
High school or equivalent (Preferred)

Experience:
Scheduling Appointments: 1 year (Preferred)
Payment Collection: 1 year (Preferred)
Insurance verification: 1 year (Preferred)
Medical records: 1 year (Preferred)
eClinicalWorks: 1 year (Preferred)

Language:
Spanish (Required)

Ability to Commute:
Winter Park, FL 32792 (Required)

Ability to Relocate:
Winter Park, FL 32792: Relocate before starting work (Required)

Work Location: In person