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Associate Analyst

1 month ago

Austin, United States Ally Full time

General information Ref # 18704 Remote? No Ally and Your Career * Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? The Opportunity The Fraud Support Analyst position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against Ally Bank. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each findings. Ally work locations are Lewisville, TX, Fort Washington, PA, and Jacksonville, FL. We offer a weekly hybrid work schedule with 3 days in office and 2 from home. We are seeking candidates who can work the following hybrid shifts: Sunday through Thursday: 8:00am - 5:00pm Sunday; Monday - Thursday. 11:00am- 8:00pm Local Time Tuesday through Saturday: 9:30am - 6:30pm (Tu-Fri); 8:00am - 5:00pm Saturday Local Time Monday, Tuesday, Thursday, Friday: 9:00am - 8:00pm (10 hours - 4 days a week) Local Time The Work Itself Handle incoming calls from internal Ally associates and external customers calling into Ally. Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts Utilize core systems to compare customer information in order to identify fraud activity (FRA) Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance, ECR, and Legal. Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers. Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments. Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate The Skills You Bring 1+ year of experience in retail branch banking highly preferred Knowledge of fraudulent banking transactions strongly recommended Experience in Customer Service/Call Center environment preferred Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis How We'll Have Your Back * Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including: * Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting. * Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs. * Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially. * Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts. * Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs. Who We Are: Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law. Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation. Base Pay Range: Emerging: 47840 Experienced: 56420 Expert: 65000 Incentive Compensation: This position is eligible to participate in our annual incentive plan