Executive Director Technology, Digital Workplace

3 weeks ago

Princeton, United States Educational Testing Service Full time

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis® . Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

POSITION SUMMARY

The Executive Director in Technology provides strategic leadership, technology vision and subject matter expertise in the management and delivery of Global Digital Workplace technology services and solutions. This role works closely with executive leadership across business units, subsidiaries and Technology teams to implement solutions that align with a global workforce's needs.

This position is responsible for technologies including collaborative technologies, end user devices, printing, software distribution, policy management and enterprise platform management for Teams and M365, as examples. This Executive Director position is responsible for Managed Service Provider (MSP) delivery against KPIs and SLAs, and financial performance.

PRIMARY RESPONSIBILITIES

• Develop a Global Digital Workplace strategy, roadmap, service delivery model, and deliverables while incorporating best practices and maintaining a secure environment

• Drive execution of the technology strategy to meet the current and future business needs and outcomes of a global organization

• Partner with Business Unit and Technology leadership to identify and establish requirements, strategies and systems to improve end user experiences

• Demonstrate the functional and technical knowledge and expertise of implementing and managing end user computing solutions for a global organization.

• Develop business case(s)

• Develop annual budget, manage actuals against forecast, manage and prioritize demand against approved budget and funding

• Accountable for execution of processes, managing MSP vendor(s), implementing process improvements and year-on-year efficiency, managing key performance indicators (KPI) metrics, and tracking and actively seeking to reduce the unit cost of services and total cost of ownership (TCO)

• See the “big picture” of the organization— the way in which various processes interact across the organization. Understand the key drivers of the organization’s success from mission to customer experience to financial performance and how these relate to each other.

• Be creative in applying technology to solve problems and enabling simplification through the identification of opportunities to standardize systems and investments across programs.

• Bring industry ideas and best practices to solve business problems and improve ETS competitiveness

KNOWLEDGE/SKILLS

• Demonstrated success in setting and executing strategy

• Demonstrated success leading geographically distributed teams

• Strong communication, problem solving and leadership skills, with the ability to work across a complex organizational structure and diverse stakeholders.

• Deep understanding of current and emerging technologies and trends in the Digital Workplace space

• Strong experience with modern workplace technologies and their implementation, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)

• Expertise in M365 and enterprise mobility solutions

• Strong knowledge of Entra ID, Azure Active Directory and Microsoft Intune

• Knowledge of email services, such as DMARC, SMTP, SES, SNS, email best practices, etc.

• Experience communicating effectively with senior executives to gain understanding and support, while speaking with one voice across the ETS organization

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Computer Science, Engineering or an equivalent combination of education and professional experience is required.

• 10+ years of progressively responsible experience in IT management in a midsize to large scale organization

• 7+ years of digital workplace and/or end user computing experience

• Proven experience in evaluating and implementing ERP solutions for a global organization

• Microsoft experience and/or certifications in Azure Active Directory, InTune and Microsoft global administration

#LI-NA1

#LI-HYBRID

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from

  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access

  • Generous PTO and vacation time to balance your work and life

  • Additional 8 hours of PTO for volunteer work

  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution

  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.

  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you

  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.

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