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Technical Consultant

4 months ago

Milwaukee, United States Philips North America Full time

Job TitleTechnical Consultant (CCNA Required) - Wisconsin

Job Description

This position will support our Wisconsin clients with occasional travel throughout Northern Illinois, Iowa as needed. Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Your role:

  • ​Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solution focused operating model. Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
  • Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners. Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
  • Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions). Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
  • Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

  • You are located in or near Madison or Milwaukee, WI
  • You have a current, valid Cisco Certified Network Associate (CCNA) certification. (Manager may consider candidates who can obtain within 6 months from beginning of employment)
  • Your skills include network configuration and/or troubleshooting experience.
  • You have 5+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment. Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
  • You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • You must be able to:
  • Work in an office/home office and/or remote setting, in a hospital/healthcare environment, and adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Wear all required personal protective equipment.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.
  • Discover our rich and exciting history.
  • Learn more about our purpose.
  • Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

This is an hourly pay position with overtime eligibility. This role also includes field service incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or near Madison or Milwaukee, WI

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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.