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Account Manager

4 months ago

Coppell, United States inSync Staffing Full time
Account Manager/Customer Support Rep
Pay rate: $22.91/hr, paid weekly
Hours: Monday - Friday 10:00am - 7:00pm
Location: onsite - Coppell, TX 75019

Duties
  • Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing.
  • Manage customer relationships for the specific customer base, working with and advising document owners to meet document production needs in a cost effective manner.
  • Promote the print services of the Xerox Enterprise Solution - identify and develop digital document opportunitiesc
  • Print Job Management: -- Price, co-ordinate and manage print projects as required -- Interface with preferred suppliers, internal/external as required.
  • Manage the various process requirements such as: -- Document production quote process --- Proof exchange ---- Delivery date follow up -- Ensure appropriate documentation is available for audit purposes System.
  • Administration: -- Provide system administration support for the forms management solution implemented for the client.

Skills
  • Ability to demonstrate excellent interpersonal skills.
  • Strong experience with Excel (formulas ).
  • Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy.
  • Demonstrate ability to network with colleagues to share and deliver benchmark solutions Demonstrate ability to deliver to deadlines.
  • Demonstrate ability to function effectively at all levels of the business.
  • Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office.
  • Ability to demonstrate problems solving skills / analytical skills, and interviewing skills to obtain customer requirements.
  • Demonstrate ability to manage multiple tasks in fast paced environment.
  • Ability to demonstrate creativity & strong negotiation skills.
  • Ability to demonstrate organizational skills.
  • Experience in working autonomously.

Experience
  • Preferred (3) years of print industry experience.
  • Customer Service - Preferred three (3) years in a customer relationship role.
  • Experience in print sales or price estimation and/or familiar with document production techniques - - Direct Mail Experience helpful.
  • Experience with print shop job scheduling Valid driver license.
  • Print procurement experience.

EDUCATION:
Minimum: High School Diploma or Equivalent- Preferred: Associates Degree

Benefits: (employee contribution)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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