Technical Specialist

4 days ago


Pasco, United States HCL Technologies Full time
Job Description (Posting).

Packaging Applications using PSADT for SCCM.
Creating and modifying Collections within SCCM.
Creating Scripts for Endpoint devices within SCCM.
Monitoring health and Performance of Cloud gateways and Servers through Microsoft Configuration Manager.
Managing the OS deployments within SCCM Task Sequence.
Updating and repairing the Task Sequence.
Updating Group policies within Advanced Group Policies Management.
Managing groups and users within Active Directory.
Managing Monthly automated packaging for high vulnerabilities applications with PatchMyPC.
Vulnerability management, managed by Qualys.
Admin for Azure Intune Admin Center
Packaging applications within Azure Intune Admin Center.
Creating collection via Azure Intune Admin Center.
Managing Policies within Azure Intune Admin Center for Group and device policies.
Creating Scripts and remediations within Azure Intune Admin Center.
Managing Internet Polices with Edge and Chrome.
Updating Lenovo Vantage driver retriever with new updates from Lenovo.
Liaison for HCL and SIC managing updates for Projects, and escalations.
Lead Engineer for EPO, In charge of all Projects and escalations within our environment.
Vendor management within Microsoft and Lenovo for environment escalations.
Knowledge Transfer to L2 and L1 to escalate tickets at the lowest level possible.
Working in the same group with SIC lead engineers handling projects from L4 engineers.
Liaison for SIC Engineering to set expectations for our EPO department with SCCM.
Lead Engineer in charge of highly visible deployments for our environment.
Being upskilled to EPO 2.0 to work on Platform Engineering. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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