business analyst

3 days ago

Roanoke, United States Randstad Full time

business analyst - senior (6-10 years).

  • roanoke , texas (remote)

  • posted 1 day ago

job details

summary

  • $57.12 - $62.18 per hour

  • contract

  • bachelor degree

  • category computer and mathematical occupations

  • reference1074129

job details

job summary:

Your Opportunity

  • We are seeking an experienced Business Analyst, to join the contact center experience team to support the migration to a new live chat and secure messaging platform.

  • The ideal candidate will possess a blend of business and technical savvy. You must be hands-on, be able to work with both technical and business partners. You should also have experience working within a complex stakeholder ecosystem.

  • You will be working in tandem with the product team and technical teams primarily supporting: gathering and prioritizing business requirements, supporting developing user stories and acceptance criteria, and working closely with business, technology, and customer partners to ensure business value and client satisfaction goals are met.

What you have

  • The successful candidate must be fully committed to serving the needs of clients, employees, and shareholders. In addition, the individual must possess product management and leadership skills and be passionate about optimizing transparency and communication.

  • Bachelor's or Master's degree preferred

  • Experience with contact center applications and business practices

  • 5+ years required of experience, particularly in a business analyst function

  • 1+ years of experience in agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe)

  • Ability to build working relationships internally and externally

  • Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)

  • Demonstrated collaborative style, with ability to lead and influence diverse teams

  • Detail and process orientation using data to measure productivity and progress

  • Excellent problem-solving and critical-thinking skills

  • Emotional intelligence/maturity and presence

location: Westlake, Texas

job type: Contract

salary: $57.12 - 62.18 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

  • The ideal candidate will possess a blend of business and technical savvy. You must be hands-on, be able to work with both technical and business partners. You should also have experience working within a complex stakeholder ecosystem.

  • You will be working in tandem with the product team and technical teams primarily supporting: gathering and prioritizing business requirements, supporting developing user stories and acceptance criteria, and working closely with business, technology, and customer partners to ensure business value and client satisfaction goals are met.

qualifications:

  • Experience level: Experienced

  • Minimum 6 years of experience

  • Education: Bachelors

skills:

  • Business ObjectsEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.

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