desktop support

4 days ago


Bloomington, United States SysMind Tech Full time

Provide onsite and desk side support services to end users.
• Build, configuring and troubleshoot Install "Gold" image on Customer PC and laptop applications and hardware components.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones, and Android devices.
• End-User Data back-up and restoration when required in the course of a service incident.
• Smart hands support for data center equipment
• Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
• Must have experience of using a Call Logging system.
• Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft SCCM.
• Excellent hands-on experience in installation and troubleshooting DC equipment's, Rack and Stack of the DC equipment/cable.
• Excellent communications are mandatory in English and Local language.



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