Dispatcher

2 weeks ago

Jacksonville, United States Acme Barricades Full time

The Dispatcher position is responsible for administrative duties in an office setting. Duties could include a wide variety of receptionist and customer service functions, employee relations and HR administrative tasks, office management and potential employee dispatch functions. This position works closely with members of Corporate Office, branch Managers and clients/customers and requires attention to detail and accuracy of reporting in a fast-paced environment.

Essential Job Functions:

Includes, but is not limited to, the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by management personnel to contribute to the team effort by accomplishing related results as needed. Dispatcher may be assigned to departments or branches and may not be required to perform all of the tasks listed or may be required to perform tasks that are not listed.

  • Prepare Sales Quotes for customers
  • Review/Calculate Driver's daily activity sheets and other required paperwork
  • Coordinate deliveries/pickups with Operations Manager
  • Order safety supplies and MOT supplies as needed.
  • Answer Phones and provide information about Maintenance of Traffic Services
  • Relay orders to in-house Operations Manager
  • Process Customer requests for service or equipment, address customer complaints and questions, confer with customers or company personnel in order to provide required services.
  • Prepare daily work and run schedules.
  • Update customer accounts
  • Receive, prepare, track and file work orders and tickets, schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations.
  • Data Entry duties - Filing and scanning as needed. Input of information into spreadsheets, computer programs etc. and timely submission required information to the corporate office or Branch Manager.
  • Dispatch - Take, coordinate and dispatch orders from customers, prepare tickets, and relay orders to Managers
  • Billing - Confirm customer orders through the billing system, review monthly invoice register(s) for billing purposes making corrections as needed, prepare sales quotes for customers.
  • Employee Assistance - Prepare for employee safety meetings
Desired Qualifications:
  • 2 years of Administrative Experience within a construction/manufacturing/industrial/dispatch field environment
  • 2 years of experience with timesheets, certified payrolls, general human resources
  • High School Diploma (or equivalent)
Requirements
  • Strong communication and problem-solving skills
  • Ability to develop & maintain positive relations with internal management & external customers
  • Ability to meet multiple deadlines, multi-task and prioritize in a fast-paced environment
  • Highly organized and extreme attention to detail
  • Strong computer and data entry skills and experience with Microsoft Office
  • Customer-focused attitude
  • Ability to work well both independently and in a team environment
  • Occasional lifting up to 10 lbs.
  • Ability to work in a climate-controlled office environment
  • Vision adequate (including corrected vision) to perform essential job functions
  • Hearing (including corrected hearing) adequate to understand verbal information and maintain conversations for an hour or more over a telephone in order to perform essential job functions.
  • Ability to read and write in English in order to process paperwork and communicate with clients and internal customers
  • Must be able to sit or stand for extended periods of time
  • Must have manual dexterity required for repetitive motions that may include the wrists, hands and/or fingers. Extended use of a computer, keypad or phone

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