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EDI Support Specialist

3 months ago

Augusta, United States AGM Tech Solutions Full time
You are:
A member of the Connection Services team within Client Operations. You are responsible for monitoring the exchange of demographic and enrollment data between our customers' third-party vendors (e.g., payroll processors, insurance carriers, third party administrators, etc.).
You will:
Support the team and clients by maintaining and troubleshooting any EDI/Carrier Connection error that present themselves for clients and cases aligned to you. You will also work with internal partners, carriers, brokers, and the client to support Open Enrollment at year-end by updating COBRA files to ensure all compliance needs are met for benefit carriers.

You will need:

Carrier Connections/EDI Competency:
  • Support maintenance and troubleshooting of EDI/Carrier Connections.
  • When presented with a case to troubleshoot, investigate and resolve issues/defects with existing code.
  • Communicate status and next steps to all partners (internal, carrier, client, broker, etc.) throughout the lifecycle of a case through constant updates to the active case.
  • Partner with Account Managers, Engineers, and client to determine best practices for the setup of the EDI.
  • Service as a technical resource for Account Managers and Customer Service Representatives who may have questions regarding active connections/EDI.
  • Participate in conference calls with clients, carriers, brokers, sales, and/or prospects with connection questions.
  • Make modifications to existing connection code as requested by client.
  • Test connections to ensure accuracy of transmission of data.
  • Maintain comprehensive understanding of and take responsibility for continuous learning of new technologies and templates being introduced in the EDI/Connections environment.
Behaviors:
  • Adaptability
  • Alignment
  • Collaboration
  • Ethics/Integrity
  • Innovation
  • Process & Project Management
  • Results Orientation
  • Service Orientation / Client Focus
Technical Skills:
  • Proficient in MS Excel skills such as creating pivot tables, v-lookups to compare files and data to identify discrepancies between two files.
  • Knowledge of Salesforce is helpful for case and project management.
QUALIFICATIONS REQUIRED:
  • Experience working in a software and/or service company environment.
Preference will be given to candidates who have the following:
  • SQL
  • 1-2 years of benefits experience.
  • EDI experience


Additional Perks:
- Excellent Market Rate/Salary
- Positive Work-Life Balance
- Competitive Benefit Packages Including Medical Insurance, Dental Insurance.

Company Overview:
AGM Tech Solutions is a Women-owned Firm relationship-based IT Consulting firm dedicated to Serving our Clients Nationwide. Our dedicated team strives to exceed the expectations of our clients and employees by building long term relationships based on Integrity, Trust, Hard Work, Commitment and our service experience. We offer a consultative approach to each and every client by taking the time to listen to their needs and help them get where they want to go by becoming an extension of their organization. We provide Information Technology staffing: High caliber talent for temporary support and project Deliverables. Direct IT placement services: Contract-to-Hire Direct Hire professionals for longer-term needs.