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Customer Success Advisor

4 months ago

Livonia, United States One Way Franchise Service Center LLC Full time

Benefits:

401(k)

Competitive salary

Health insurance

About Us:

At One Way Property Restoration, we pride ourselves on delivering outstanding service and creating exceptional customer experiences. We are a vibrant and innovative company seeking a passionate and dedicated Customer Success Advisor to join our dynamic team.

Job Description:

We are seeking a Customer Success Advisor who will play a crucial role in ensuring a positive customer experience. The ideal candidate will be empathetic, knowledgeable, and solution-oriented, dedicated to resolving customer inquiries efficiently and effectively.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone and email.

  • Identify and resolve service issues by providing accurate information and effective solutions.

  • Maintain up-to-date knowledge of our services and promotions.

  • Utilize CRM systems to document and manage customer interactions and escalate issues when necessary.

  • Follow up with customers to ensure their issues and needs are resolved.

  • Collaborate with team members to improve processes and enhance the customer experience.

  • Gather customer feedback and report common issues to management for continuous improvement.

  • Support customers such as order processing, account information, and troubleshooting assistance.

Requirements:

  • Previous experience in a customer service or support role preferred.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities and a detail-oriented mindset.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Proficiency with CRM systems and basic computer skills.

  • A positive attitude, patience, and empathy when dealing with customers.

  • A high school diploma or equivalent.

Benefits:

  • Competitive salary.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off.

  • Friendly and supportive team environment.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to One Way Property Restoration Corporate.