level 1 service desk analyst

6 days ago


Irving, United States Randstad Full time

level 1 service desk analyst. irving , texas posted november 22, 2024 job details summary $19 - $20 per hour contract high school category computer and mathematical occupations reference1073113 job details job summary: Under limited supervision, provides a deep understanding of technical products and services along with capability to translate complex information into simplified and professional content. The position will require working closely with various customers & analysts to resolve technical issues through contact methods such as phone calls, emails, voicemails, chats, and callbacks. Ability to handle multiple interactions at once, and work in a fast-paced environment. location: Irving, Texas job type: Contract salary: $19 - 20 per hour work hours: 7am to 3pm education: High School responsibilities: Required Skills -Helpdesk, Active Directory, Microsoft Office, Communication / Customer Service Job Duties -Provide assistance to end users that require guidance with issues. Throughout shift work towards continuous improvement. Take escalation calls when required from the customers or standard analyst. Job Requirements -A strong customer focus is required, this position includes frequent interaction with associates at all levels of the organization Desired Skills & Experience -ITSM systems such as ServiceNow, Bomgar, Active Directory, Citrix, Basic hardware troubleshooting qualifications: Experience level: Experienced Minimum 2 years of experience Education: High School skills: Helpdesk active directory servicenowEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.


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