Lead, Trainer

ProHealth Care has been the health care leader in Waukesha County and surrounding areas for the past century, providing outstanding care across a full spectrum of services. The people of ProHealth Care strive to continuously improve the health and well-being of the community by combining skill, compassion and innovation. The ProHealth family includes Waukesha Memorial Hospital, Oconomowoc Memorial Hospital, the Rehabilitation Hospital of Wisconsin, ProHealth Medical Group clinics, AngelsGrace Hospice, ProHealth Home Care & Hospice, West Wood Health & Fitness Center and Regency Senior Communities. Learn more at ProHealthCare.org

Hours: The work shifts for this role will vary depending on the training needs of the department. You will be scheduled 1030 am - 7 pm but hours will vary depending on the need. Must have some flexibility to work all shifts when applicable. Weekends and holidays as needed. Must also be flexible to work multiple site locations as the training needs dictate. Your office will be located at WMH and you will travel from there on a regular basis.

Full Time / Part Time: Full Time Benefits

FTE: 1.00

Job Summary

It is the primary responsibility of the Lead EVS Trainer to perform a variety of duties to support the effective functioning of the department, assist in the development, implementation, facilitation and/or evaluation of training programs to include but are not limited to: new hire training, task and core service standard training for the Environmental Services Department, and other training as assigned by the (Supervisors, Manager or Director. All duties are to be performed in accordance with departmental and PHC's policies, practices, and procedures.

Responsibilities

Work closely with the Supervisors to develop, facilitate and evaluate general training programs as required.

-Update and create EVS policies as needed

-Ensure all employee files are up to date with their training records

-Present at the Enviromental and Infection Prevention meetings

-Create competencies as needed with the assistance of the Supervisors

-Update the EVS department CBL

-Set up a monthly meeting with the Supervisors & Manager to report out on the completion of CBL's, competencies, quality check scores and completion rate.

-Set up training for staff that do not meet the quality check critiria

-Set up a weekly plan for the Trainer

-Be in charge of the onboarding process and delegate as necessary

-Hold staff accountable for errors and report this information to the Supervisors for further follow through

-Create agenda for department meetings, present at meetings

-Create monthly qualitity check scores, present this information and post at all locations

-Post hand hygiene scores at all EVS department locations

-Look for areas of improvent and keep track of trends with failed quality checks and present a plan to the Supervisors and Manager
• Develop, implement and evaluate all weekly core service standard and task training session plans within the entire Environmental Services Department cross campus.
• Generate and distribute weekly Core Service standard and task training session plans to all Supervisors for implementation.
• Facilitate core service and task training Environmental Services employees.
• Maintain, track and communicate updates of all completed Core Service Standard and Task training within the department.
• Provide support in training to all housekeeping staff such as proper delivery and role playing of the core service standard and task training.
• Conduct performance observation with emphasis on the weekly task training and core service standard.
• Generate statistical reports and performance analysis on the development of each training program implemented. Coordinate progress with Supervisors.
• Conduct QC and visual inspections on all employees and report finding at monthly meetings.
• Monitor and reinforce new hire employees' training schedule.
• Organize, file and revise training materials.
• Update new hire orientation forms.
• Report all needed repairs and prepares service call requests for maintenance.
• Performs all other job related duties as assigned.
• Hold staff accountable to the yearly requirements and regulatory compliance and expectations
• Facilitate a yearly trainer fair for all staff

Education

High School Diploma - or equivalent

Additional Requirements

Additional Minimum Requirements:
• At least 1 year of housekeeping supervisory experience.
• At least 3 - 5 years housekeeping experience.
• Ability to work in a fast-paced, busy environment.
• Ability to deal and interact with leadership, employees, and guests in an effective and diplomatic manner.
• Ability to manage multiple tasks, effective listening, strong judgment skills and basic math skills.
• Working knowledge of cleaning procedures, equipment and supplies, implementation and reinforcement of policies and procedures with regards to safety guidelines.
• Possess physical stamina and proper mental attitude while working under pressure and meeting deadlines with multiple tasks.
• Excellent organizational skills to function effectively under time constraints with particular attention to accuracy and detail.
• Excellent customer service skills.
• Excellent communication skills both verbal and written
• Ability to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Be able to go cross campus on a daily and/or regular basis
• Working knowledge of computer software to include MS Word, Excel, PowerPoint, Outlook and/or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

What You Will Do:

It is the primary responsibility of the Lead EVS Trainer to perform a variety of duties to support the effective functioning of the department, assist in the development, implementation, facilitation and/or evaluation of training programs to include but are not limited to: new hire training, task and core service standard training for the Environmental Services Department, and other training as assigned by the (Supervisors, Manager or Director. All duties are to be performed in accordance with departmental and PHC's policies, practices, and procedures. Bring concerns to the Management team and work on a plan to retrain staff to bring them to the levels of expectations in EVS. Hold the Trainer and back up Trainers accountable for filling out the correct training documentation. Do periodic evaluaitons on their skill set and present and train on new processes and equipment. Prepare power points and educational material for staff as necessary.

Requirements:

• High School Diploma or equivalent
• At least 1 year of housekeeping supervisory experience.
• At least 3 - 5 years housekeeping experience.
• Ability to work in a fast-paced, busy environment.
• Ability to deal and interact with leadership, employees, and guests in an effective and diplomatic manner.
• Ability to manage multiple tasks, effective listening, strong judgment skills and basic math skills.
• Working knowledge of cleaning procedures, equipment and supplies, implementation and reinforcement of policies and procedures with regards to safety guidelines.
• Work varied shifts, including weekends and holidays.
• Be able to go cross campus on a daily and/or regular basis
• Working knowledge of computer software to include MS Word, Excel, PowerPoint, Outlook and/or equivalent.
• Able to effectively communicate in English, in both written and oral forms.

ProHealth Care, one of the largest employers in Waukesha County, offers work that is challenging and rewarding. The organization is dedicated to providing the highest quality service to our patients and their families and treats each individual with respect - the way they should be treated. We have high expectations for those who join our team of nearly 5,000 employees. In return, we offer exceptional career opportunities in a dynamic, health care system where the contributions of every team member are valued.

ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Do You Fit at ProHealth Care?

Here at ProHealth Care, we strive to be the best we can be, while continually improving the care we deliver. With patient care at the center of all we do, it is ingrained into our culture to attract the best and the brightest to ProHealth Care. We have a promise to our patients and employees: The way you should be treated. We live by this commitment and remain dedicated to creating a warm, safe and welcoming environment.

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