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Intake Coordinator-Lead

3 months ago

Albany, United States Samaritan Health Services Full time
  • JOB SUMMARY/PURPOSE
    • Coordinates, prepares, and processes patient information and medical records in accordance with established guidelines. Responsible for the efficient flow of correspondence and coordinating and verifying the pre-authorization and referral processes. Serves as a lead/resource for department staff and a subject matter expert, which includes monitoring and training staff.
  • DEPARTMENT DESCRIPTION
    • The Hospice teams at Samaritan Health Services support patients and family members through the final stages of their illness. Evergreen Hospice serves patients in Linn, Benton, Marion, Polk, Lincoln and Tillamook Counties. These services are offered in the home setting which may include the patient's own residence, skilled nursing facilities, assisted living facilities and adult foster homes. Services offered include intermittent skilled nursing visits (24-hour on-call nursing services available), pain and symptom management, medical social services, counseling, spiritual support, hospice aides, trained hospice volunteers and bereavement support. Medications and equipment are included as appropriate.
  • EXPERIENCE/EDUCATION/QUALIFICATIONS
    • High school diploma or equivalent required.
    • Two (2) years intake coordination experience required.
    • Experience and/or training in ICD-10 coding required.
    • AGH Hospice Outpatient:

      • Three (3) years experience in a healthcare setting may be substituted for the intake coordination experience under qualification #2.
      • Experience and/or training with computer applications required.
      • Must be able to pass Criminal Records Check upon hire and every three (3) years thereafter.
      • Current unencumbered Oregon LPN license preferred.
      • Hospice experience strongly preferred.
      • Experience and/or training with medical terminology preferred.
  • KNOWLEDGE/SKILLS/ABILITIES
    • Systems Analysis/Evaluation - Knowledge of how a system works and how changes will affect outcomes. Ability to identify measures of system performance and the actions needed to improve or correct performance to meet certain goals. Possess problem solving skills.
    • Communication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas.
    • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
    • Computer Literacy - Knowledge of electronic equipment and computer hardware, software, and applications. Ability to operate applications, enter data, and process information.
    • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
    • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • PHYSICAL DEMANDS
    • Rarely
      (1 - 10% of the time)

      Occasionally
      (11 - 33% of the time)

      Frequently
      (34 - 66% of the time)

      Continually
      (67 - 100% of the time)

      WALK - INCLINE

      SQUAT Static (hold >30 sec)

      KNEEL (on knees)

      LIFT (Overhead: 54" and above) 0 - 20 Lbs

      REACH - Upward

      CLIMB - STAIRS

      WALK - LEVEL SURFACE

      ROTATE TRUNK Standing

      LIFT (Knee to chest: 24"-54") 0 - 20 Lbs

      BEND FORWARD at waist

      PUSH (0 - 20 pounds force)

      PULL (0 - 20 pounds force)

      SIT

      STAND

      LIFT (Floor to Waist: 0"-36") 0 - 20 Lbs

      LIFT (Waist to Eye: up to 54") 0 - 20 Lbs

      CARRY 1-handed, 0 - 20 pounds

      CARRY 2-handed, 0 - 20 pounds

      ROTATE TRUNK Sitting

      REACH - Forward

      MANUAL DEXTERITY Hands/wrists

      FINGER DEXTERITY

      PINCH Fingers

      GRASP Hand/Fist