Network Maintenance Technician

2 weeks ago

Coral Springs, United States Blue Stream Fiber Full time
Network Maintenance Technician

Department: Field Operations

Employment Type: Full Time

Location: Coral Springs

Reporting To: Plant Maintenance Manager

Description

The Maintenance Technician will perform preventative plant maintenance, outage restoration, signal level balancing, troubleshooting and repair for broadband two-way residential and business commercial services for cable television and high-speed internet, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution.

Key Responsibilities
  • Troubleshoot and repair fiber, trunk and distribution problems associated with power levels, RF, AC and DC on the forward and reverse plant.
  • Perform preventative maintenance of power supplies, plant electronics and physical plant components.
  • Participate in performing 24-hour FCC Proof of Performance Test.
  • Perform routine balancing, alignment and adjustment of plant equipment used to amplify and process signals, including but not limited to fiber nodes, trunk amps, power supplies and plant distribution amps.
  • Repair signal leakage and participate in system's on-going CLI monitoring/repair program.
  • Perform the duties of a Service Technician, when needed, to troubleshoot and repair customer cable or high-speed internet services from plant distribution amplifier/line extender to the applicable customer premises equipment (CPE) (ie: TV set, Cable Modem, Set Top Converter, DVR, etc....) for residential and/or commercial dwellings, including the repair, replacement, installation of aerial & underground drops, interior wiring, splitters, mini-amps, connectors and drop splices.
  • Participate in scheduled on-call (stand-by) duties for providing technical repair and system maintenance during non-business hours. Work weekends and overtime as requested by supervisor to meet the needs of company and customers.
  • Maintain daily records, logs, receipts, and other necessary documents.
  • Maintain a clean, secure and properly stocked assigned company vehicle.
  • Perform all assigned duties in compliance with company policies, specifications and those applicable to the requirements of OSHA, FCC, NEC and local ordinances.
  • Provide customer feedback, promote & sell company services. Maintain an appropriate and professional image with the community through appearance and demeanor.
  • Perform other duties as assigned/requested by supervisor to achieve company goals and objectives.
  • Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR's, cable line toners, ohm meters, CLI detection meters, etc.)
  • Knowledge of National Electric Code and National Electrical Safety Code.
  • Ability to perform all splicing and equipment configuration on different coaxial cable sizes and on fiber optic.
  • Ability to read and comprehend system design prints.
Skills, Knowledge and Expertise
  • High School Diploma/GED or equivalent experience
  • Minimum of 3 years as CATV Service Tech or related technical experience
  • Knowledge of appropriate testing equipment (e.g., spectrum analyzer, signal level meters, TDR's, cable line toners, ohm meters, CLI detection meters, etc.)
  • Knowledge of National Electric Code and National Electrical Safety Code
  • Analytical skills that allow for accurate data comparisons.
  • Demonstrated ability to manage time and prioritize projects to meet deadlines.
  • Strong written and verbal communication skills to effectively relate data to coworkers.
  • Excellent critical thinking skills to help solve business problems and make decisions.
  • Tendency to pay close attention to small details that could impact results.
  • General knowledge of business operations, objectives, strategies, process and inform.
Benefits
  • Medical, Dental and Vision
  • PTO & Holidays
  • 401K + Match
  • Life Insurance
  • FSA & HSA
  • Short Term/Long Term Disability
  • Legal Plan Support & EAP

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