IT Service Desk Representative

2 days ago

Baton Rouge, United States H&E Equipment Services Full time

Job Title:

IT Service Desk Representative - Baton Rouge, LA

Job Requisition:

R0018336

Job Description:

H&E Rentals is one of the largest integrated equipment companies in the nation that provides the higher standard in equipment sales, rental, parts, and service. With locations across the United States, we pride ourselves on being an equipment company, run by equipment people. We leverage our national portfolio of equipment with a local approach to provide reliability, fair prices and the support of a first-class service team. Where others stop, we continue.

IT Helpdesk support responsibilities include providing quality support for PC infrastructure and user community, endorsing appropriate growth, flexibility, performance, and security for H&E’s needs.

Job Requirements:

• Accurate and timely usage of Ticket system

• Ensure that policies and procedures are practiced and documented

• Maintaining technical expertise in assigned areas by actively participating in all training opportunities

• Researching and developing new and emerging technologies to achieve better overall system reliability and performance

• Maintaining open dialogue with current staff members to stay apprised of systems status and issues

• Constantly evaluating current policies, procedures and practices to ensure desired results

• Working with staff members to ensure the proper configuration and maintenance of existing and newly installed systems

• Ensure highest quality level of customer service by remaining polite, informative and accurate with all statements to H&E user community

• Utilize appropriate quoting practices to ensure fair pricing of products among vendors

• Develop and monitor existing documentation to ensure quality and accuracy of current processes and activities

• Maintain systems to applicable regulatory standards

• High School Diploma or Equivalent required

Preferred Qualifications:

• Bachelor’s degree preferred

• Previous helpdesk experience preferred

Searching for a solid, growth-oriented company that values its employees? Join H&E Rentals We offer competitive wages, excellent benefits, paid holidays, paid time off and a 401K retirement savings plan with company match.

EOE/AA Disabled/Veterans

Founded in 1961, H&E is one of the largest and fastest-growing rental companies in the United States. With over $1 billion in total revenue and more than 150 locations nationwide, H&E was voted one of the best places to work and one of America's 100 Most Trustworthy Companies according to Forbes. We are the preferred supplier of rental equipment for construction, earthmoving, compaction, paving, and material handling.

Our team members make us a leader in the equipment rental industry. Their hard work and dedication create our success, and each and every employee contributes to reaching our goals and growing the business. We know how valuable good people are, which is why we invest in our workforce through training and development and offer competitive pay, great benefits, and a friendly environment. We are looking for team players with true grit and determination that will get up every morning, striving to achieve the higher standard in all they do.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.

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