Director of Event Services| Mayo Civic Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Under supervision of the General Manager, the Director of Events and Production will manage every aspect of events from the advance planning stages through the end of the event; hire, train and assign events to event manager(s) and production manager(s); work with all Mayo Civic Center departments and interact with local public safety officials to ensure events run smoothly; coordinate communication between event planners and MCC staff; be responsible for and ensure overall customer and licensee satisfaction and experience; develop and foster relationship with all third party event producers.

This role pays a yearly wage of $85,000 to $100,000

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

This position will remain open until December 31, 2024

About the Venue

Mayo Civic Center is Southern Minnesota's destination for local, regional, national, and international conventions, entertainment, social, and sporting events. Serving as a vital economic generator for the region, Mayo Civic Center focuses on providing an exceptional experience by delivering world-class service and high-quality, versatile facilities.

Responsibilities

• Advance, plan, service, and supervise all events by using effective written and verbal communication with event promoters, production managers and Mayo Civic Center departments including third-party contractors.
• Plan, direct and evaluate the work of reporting event manager(s). Showcase leadership in the event department and assist event managers in training, advancing and executing events.
• Lead weekly production meetings to communicate important event information with all
• Write production notes detailing every aspect of the upcoming event for all departments, internal and external, to understand the full scope of event, assist in determining staffing needs.
• Use of interpersonal skills including, but not limited to ability to direct, motivate, inform staff, foster collaboration, ability to recognize and resolve conflicts, and ability to openly communicate verbally and in writing with clients and co-workers.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Assist other departments in the preparation of building to meet the requirements of upcoming events.
• Manage the reporting and provide oversight of all reimbursable event expenses and staffing estimates from each department to produce a pre-event event estimate to finance.
• Assist booking team with all event estimation needs.
• Provide detail information and backup for all event expenses and assist with the completion of post-show event settlements
• Advise licensees on services available from independent contractors for events
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels
• Coordinate communication with box office, booking and marketing team on event announcements and on-sales with respect to floor plan creation and approvals.
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Manage internal and third party event and building-related staffing, including security and stagehands.
• Serve as Executive on Duty as assigned by the General Manager.
• Other duties and responsibilities as assigned

Qualifications

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• • 5-7 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
  • Demonstrated experience working with various concert promoters, sporting teams, and special event meeting planners
  • Demonstrated experience working with production managers on lighting, AV, stagehand labor calls, major event load-ins/loadouts
  • Experience with AutoCAD is required
  • Strong oral and written communication skills
  • Strong computer skills in Microsoft Office applications, word processing, and Internet
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of operational characteristics of events
  • Experience working with various collegiate and/or professional sporting teams.
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Ability to work independently, exercising judgment and initiative
  • The ability to work effectively with people from a variety of culturally diverse backgrounds
  • The ability to perform physical tasks such as lifting and carrying up to 50 pounds
  • Ability to work, nights, weekends and holidays as needed
  • Effectively work under pressure and meet tight deadlines in a fast-paced environment
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
  • Ability to speak, read, and write in English
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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