Melin Retail Assistant Store Manager

4 weeks ago

Irvine, United States Olukai-kaenon-melin-roark Full time

Company Overview

At melin we believe that with more thought, time and care invested into how we make our

products that we can actually extend the life of our hats and the adventures we take them on.

We are looking to expand our internal family and are seeking one incredible human capable of

excellence in a fast-paced work environment and eager to join an elite, yet small team of "A

players".

Summary

The Assistant Store Manager will be responsible for leading the store team and partnering with the Store Manager to provide the highest level of connection and focus to each guest that enters a melin store. To always put the team and guest first, and work to build a lifelong relationship with each melin guest and the melin brand. In addition, the Assistant Store Manager will be responsible for opening and closing the store, handling operational procedures, inventory management, managing the POS system, and overall upkeep of the store while providing exceptional customer service and fostering a team environment. The Assistant Store Manager should have scheduling flexibility, excellent management skills, customer service orientation, and problem-solving abilities.

Areas of Responsibility included but not limited to:

Operations/Sales/Customer Service:

  • Partnership with the Store Manager to manage the store financial plan including revenue and expenses
  • Assist Store Manager to recruit, interview, and train A team players.
  • Deliver and demonstrate strong interpersonal and communications skills both verbal and written, strong independent work ethic, excellent time management skills, and organizational abilities.
  • Manage and execute store product flow, back of house operations, supply needs, and daily store maintenance.
  • Execute seasonal floor sets/visual merchandising directives within the store and maintain visual standards and brand image daily.
Product Knowledge
  • Be the product expert, understand the customer needs, share your product knowledge, and guide our customers to product selections that meet their needs.
  • Share your product knowledge with staff, provide coaching relating to product and selling techniques in order foster productivity among the store team.
POS Expert
  • Manage POS issues. Reconcile tills, process returns, exchanges, gift cards, and discounts accurately.
Manage Staff: 40 - 50% of your time
  • Motivate and inspire staff by approaching the sales floor each day with enthusiasm and outgoing stoke. Lead by example in everything you do.
  • Assistance in managing the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
  • Assistance to the Store Manager to set staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
  • Help manage employee conflict and resolution.
  • Plan and conduct individual touch bases and store meetings in partnership with the Store Manager.
  • Lead and participate in Staff Training process.
  • Perform performance check ins with staff on a regular basis.
Inventory: 20% of your time
  • Properly merchandise and re-merchandise all items in the store when needed.
  • Manage store inventory, restocking products and receiving new products.
  • Identify holes in shop inventory and place fill in orders to bring stock to correct inventory levels.
Events/Marketing: 5-10% of your time
  • Partner and assist with all store events, required to be present for all events unless otherwise approved by your manager.
  • Engage and assist in the promotion and marketing of all store events.
  • Partner with Store Manager to execute at least 1 event per quarter that is unique to the flagship location.
  • Seek out local collaborations with relevant brands, artists, musicians, and athletes to promote flagship location.
  • Be an ambassador and network in your local market and community.
Goals
  • Lead the sales team in its goal of giving such great Customer Service that customer loyalty is built and customers are inspired to tell other people (or the internet) about how great their experience was.
  • Constant tactile and process improvements to our overall Sales/Customer Service approach, help build melin into a better version of itself.
  • Create the most knowledgeable and hospitable retail store that speaks to what melin has stands for and builds on.
What we Offer:
  • Development and Growth Opportunities
  • Employee Discount to all Archipelago brands (OluKai, Roark, Melin, Kaenon)
  • Comped yearly product from all Archipelago brands
  • Flexible work schedule
  • Snack/beverage reimbursement up to $100
  • Bonus Program eligibility
  • Team building events.
  • Medical, Dental, Vision insurance
  • 401k and 401k employer matching
  • Paid Time Off
We are looking for someone with the following skills and qualifications:
  • 2+ Years of retail experience and 1+ year of management experience and/or similar client services/management related experience.
  • BA or BS preferred.
  • Ability and willingness to work weekends, evenings, and holidays as needed.
  • Self-motivated leader with strong entrepreneurial skills.
  • Innate guest centric mindset.
  • Shows elevated communication skills and can tailor style to suit the audience.
  • Creative and adaptable team player with a winning and positive attitude.


We offer a very unique working environment with great company and fringe benefits along with the opportunity for growth.

Archipelago Companies values a diverse, inclusive, and entrepreneurial workforce and culture, and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at hr@arch-cos.com. Archipelago will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

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