IT Support Technician

5 days ago

Phoenix, United States DBM Global Inc Full time
Job Details

Job Location
DBMG Headquarters - Phoenix, AZ

Position Type
Full Time

Education Level
High School

Job Shift
Day

Job Category
Information Technology

Description

Job Overview -

As theIT Support Technician at DBMG,you'll be responsible for serving business end-user needs via our internal ticketing system at our Phoenix, AZ office (hybrid schedule). In the IT Support Technician role, you'll work independently, as aself-motivated, process-driven, and customer service-focused expert. In return, the company will offer competitive market-based pay, comprehensive health insurance, and employee benefits. We are committed to professional development and growing our business. If you have a growth mindset and desire a progressive career move for a long-term period, consider joining the DBMG team

Core Responsibilities:
  • Device imaging, configuration, and setup for new hires across North America.
  • Maintainand updateAsset Management systems across companies for end-user devices.
  • Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
  • Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
  • Service Desk knowledge base management. Create, update, and improvesupport procedures.
  • Maintain accounts, software, and hardware compliance to meet IT security standards.
  • Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
  • Execute business support standards, processes and procedures, and guidelines for incident management.
  • Work closely with the Service Desk Manager to recommend and implement process improvements.
  • Proactively learn and train other staff members on new product and service technologies.
  • Engage with remote team members for support when needed.
  • Working knowledge of the ITIL framework.
Work Experience:
  • 1-3 Years in IT computer support.
Education/Training:
  • High School Diploma or equivalent.
  • A degree in Information Technology or related IT continued education credentials are highly desirable, but not required.
  • A+ certification ispreferred.
Software & Technology:
  • MS Office 365 Suite, Active Directory, O365 Admin, Azure, ServiceNow, TeamViewer, Citrix, Intune, Sophos, and CAD application knowledge preferred

DBM Global, Inc. is an Equal Opportunity Employer with an Affirmative Action Plan. We value Diversity. Rated by ENR as a leading builder in America, please consider joining our elite organization today. Apply directly. No agencies #LI-KF1 #LI-HYBRID#LI-Onsite

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