Service Desk Specialist

3 days ago


La Vergne, United States Ingram Content Group Full time
Company Description

Job Description

Ingram Content Group (ICG)is hiring for a Service Desk Specialist to join our IT team in our LaVergne, TN(greater Nashville area) headquarters. This individual will be responsible for providing front-line customer support by responding to, investigating, and resolving various technology issues related to end user software, hardware, connectivity, mobile devices, etc.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can't wait to meet you

Schedule:
  • Monday - Friday
The ideal candidate will have the following minimum qualifications:
  • HS Diploma
  • 6 months working in a customer service role.
We have a preference for:
  • Knowledge of Windows 10/11, Microsoft Office 365, Google Chrome, Edge, MacOS and other office productivity applications
  • Microsoft Active Directory account and group management
  • Azure Virtual Desktop management
  • Office 365 account, license and mailbox management
  • Account management for IBM i-Series and Z-Series
  • Monitor and respond to system workflow automation and alerting system
  • Knowledge of laptop and desktop component troubleshooting, and remote access support tools
  • Knowledge of organization, operating procedures and policies of the company
  • Ability to be on support calls, using a headset, during hours of responsibility.
  • Maintain documentation and run books as technology and process changes.
  • Ability to effectively listen.
  • Verbal and written communications skills
  • Research and troubleshooting skills.
Key Responsibilities:
  • Provides initial troubleshooting for all standard company-wide applications and systems.
  • Documents, tracks, and monitors problems within company ticketing systems to ensure timely resolution based on defined Service Level Agreements (SLAs).
  • Collaborates with other Service Desk Specialists and IT personnel to meet internal customer needs.
  • Properly vets each incident for completeness and escalate as needed if unable to resolve.
  • Assists in the identification and development of proposed solutions for process gaps enabling the service desk operation to provide optimum service delivery to users in all locations.
  • Provides optimum service delivery to users in all locations.
  • Follow critical incident management process and initiate and manage conference bridge calls.
  • Follows and facilitates Ingram security policies and procedures.
Qualifications

Additional Information

Perks/Benefits:
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
    • Wellness program with access to onsite gym and basketball court for associates
  • Avid reader? Numerous opportunities to engage with books and authors
    • Free card registration at the Nashville Public Library
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code
The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EEO/AA Employer/Vet/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish


  • La Vergne, United States Ingram Content Group Full time

    Company DescriptionJob DescriptionIngram Content Group (ICG)is hiring for aService Desk Specialistto join our IT team in ourLaVergne, TN(greater Nashville area) headquarters. This individual will be responsible for providing front-line customer support by responding to, investigating, and resolving various technology issues related to end user software,...

  • Service Desk

    5 months ago


    La Vergne, United States Planet Fitness Full time

    Job DetailsJob Location 215 La Vergne - La Vergne, TN Position Type Part Time Salary Range $13.00 - $14.00 Hourly Job Shift Any Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun...

  • Service Desk Overnight

    2 months ago


    La Vergne, United States Planet Fitness Full time

    Job DetailsJob Location 215 La Vergne - La Vergne, TN Position Type Part Time Salary Range $15.00 - $16.00 Hourly Job Shift Overnight Job Category Customer Service DescriptionCompany & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have...


  • La Vergne, Tennessee, United States Ingram Content Group Full time

    Job Summary: We are seeking a highly skilled and professional Receptionist to join our team at Ingram Content Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering switchboard phone calls, and maintaining a high level of knowledge regarding all Ingram policies, services, and...


  • La Vergne, Tennessee, United States QUANTA COMPUTER NASHVILLE LLC Full time

    Job SummaryQuanta Computer Nashville LLC is seeking a talented Software Development Specialist to join our team. In this role, you will be responsible for designing, developing, and maintaining computer software systems that support our manufacturing operations.Key ResponsibilitiesDesign and develop software systems to improve production efficiency and...


  • La Taillée, Pays de la Loire, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a Help Desk Support Specialist to join their team in assisting with their return to office plan.Key Responsibilities:1. Provide phone support to internal employees with technical issues2. Utilize a ticketing tool for documentation and tracking3. Collaborate with the team to resolve complex technical problemsRequirements:1....


  • La Vergne, United States McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a...


  • La Mesa, United States AAA Full time

    AAA - 8765 Fletcher Pkwy [Guest Service / Front Desk] As a Retail Service Specialist at AAA, you'll: Greet all members and customers, determine their need and provide Legendary Service; Provide DMV vehicle license, registration and notary services; Reach sales and service goals and earn incentives for multiple AAA products and services; Prepare and provide...


  • La Crosse, United States Festival Foods Grocery Store Full time

    What You'll Do: As a Guest Service Desk Clerk at Festival Foods, your responsibilities will include: Provide Outstanding Service: Take ownership of guest interactions by responding promptly to inquiries, offering product and service information, and Guest Service, Service Desk, Clerk, Guest, Store Associate, Retail, Grocery, Support


  • La Quinta, United States AAA Full time

    AAA - 46-050 Washington St [Guest Service / Front Desk] As a Retail Service Specialist at AAA, you'll: Greet all members and customers, determine their need and provide Legendary Service; Provide DMV vehicle license, registration and notary services; Reach sales and service goals and earn incentives for multiple AAA products and services; Prepare and provide...


  • La Crosse, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescription:TEKsystems is partnering with a local client in La Crosse in the search for several onsite Help Desk Support Specialists. This position will intake, troubleshoot, and resolve hardware and software for internal users. Duties & Responsibilities:• Receive, troubleshoot, and respond to Help Desk requests via phone...


  • La Mesa, United States Volt Full time

    Job DescriptionJob DescriptionYou miss 100% of the jobs you don’t apply forVolt is immediately hiring for Desktop Field Services Specialist in San Diego, CAPay/BenefitsAs a Desktop Field Services Specialist, you will:Must be willing to work Wednesday to Sunday work schedule. As a member of the IT End User Technology Team the Help Desk Support Specialist...


  • La Vergne, Tennessee, United States Valvoline Instant Oil Change Full time

    Join the Valvoline Instant Oil Change team as a Vehicle Service Specialist and take the first step towards a rewarding career in the automotive industry. As a Vehicle Service Specialist, you will play a critical role in ensuring the safety and satisfaction of our guests by providing top-notch customer service and performing routine maintenance services on...


  • La Vergne, Tennessee, United States Servpro Industries, LLC Full time

    Job SummaryThe Customer Service Team Lead at SERVPRO National Call Center is responsible for overseeing the primary responsibilities of Customer Service Representatives, providing support with First Notice of Loss (FNOL) intake and dispatch of job leads, and researching and resolving escalated phone calls.Key ResponsibilitiesOversee the primary...

  • Front Desk Supervisor

    4 weeks ago


    La Jolla, California, United States LA Jolla Beach & Tennis Club Full time

    Job SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at the La Jolla Beach & Tennis Club, a beautiful oceanfront property. As a Front Desk Supervisor, you will be responsible for supervising the Front Desk in its day-to-day operations and ensuring overall guest satisfaction by solving problems and providing exemplary customer...


  • La Vergne, Tennessee, United States Quality Manufacturing Systems, Inc. Full time

    Job SummaryQuality Manufacturing Systems, Inc. is seeking a highly skilled Accounting Support Specialist to join our team. As an Accounting Support Specialist, you will be responsible for performing various accounting tasks, including accounts payable, accounts receivable, and payroll processing.Key Responsibilities:Process and reconcile invoices and...


  • La Vergne, Tennessee, United States Prolink Full time

    Job Title: Heavy Equipment Repair SpecialistJob Description: We are seeking a skilled Heavy Equipment Repair Specialist to join our team at Prolink. The ideal candidate will have a strong background in maintenance and repair of diesel powered equipment, with a focus on heavy equipment used in construction, industrial, mining, governmental, forestry, power...


  • New Orleans, LA, United States Leidos Full time

    Description Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps....


  • La Vergne, Tennessee, United States Carter Lumber Full time

    Job DescriptionAre you looking for a stable and predictable schedule in the trucking industry? As a CDL Delivery Specialist at Carter Lumber, you will have the opportunity to build your career while maintaining a consistent life at home. Our company values honesty, hard work, and putting people first, and we are committed to growing our team members right...


  • La Vergne, Tennessee, United States Chromalox Full time

    Job SummaryChromalox is seeking a skilled Maintenance Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our mechanical systems.Key Responsibilities:Perform routine maintenance tasks on machinery and equipment to prevent downtime and ensure optimal performance.Diagnose and repair...