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ServiceNow Platform Developer @ Santa Clara, California

4 months ago

Santa Clara, United States Diverse Lynx Full time
Job Title: ServiceNow Platform Developer - Onsite

Location: Santa Clara, California

Type: Contract

Experience: 8-10 years

Job Description:

Position Summary: We are seeking an experienced Onsite ServiceNow Platform Developer to join our team in Santa Clara, California. The ideal candidate should have 8-10 years of experience, with a strong background in search domain and virtual agent development. You will be responsible for customizing and enhancing our ServiceNow platform to meet the specific needs of our organization.

Key Responsibilities:

ServiceNow Development: Design, develop, and maintain ServiceNow solutions, focusing on search domain experience, virtual agent functionality, and incident management.

Customization: Customize and configure the ServiceNow platform to align with business requirements, ensuring smooth integration with existing systems. This includes creating custom workflows, forms, and business rules.

Virtual Agent: Develop and maintain virtual agents within the ServiceNow platform to optimize user interactions and automate processes. This includes creating conversational flows and implementing natural language understanding (NLU) capabilities.

Incident Management: Take ownership of incident management processes within ServiceNow, ensuring timely resolution and reporting.

Technical Requirements: Proficiency in JavaScript, GlideScript, HTML, CSS, and ServiceNow Scripting is essential. Experience with RESTful APIs, JSON, and integration with third-party systems is a plus.

rchitecture Skills: A deep understanding of the ServiceNow platform architecture, including the configuration, database schema, and various components, is essential. This includes knowledge of the ServiceNow instance structure, mid-server architecture, and the development of scalable and efficient solutions within ServiceNow.

Certifications: ServiceNow Certified Implementation Specialist

Collaboration: Collaborate with in-house teams, attend face-to-face meetings, workshops, and training sessions, and provide immediate support and assistance to stakeholders.

Qualifications :

Bachelors degree in computer science, IT, or a related field.

Extensive experience in search domain and virtual agent development, incident management, and related ServiceNow modules.

Strong knowledge of ITSM, ITIL, and IT operations.

Exceptional problem-solving skills and ability to thrive in a fast-paced environment.

Excellent communication and collaboration skills.

Benefits :

Competitive salary based on experience.

Health, dental, and retirement benefits.

Vibrant work environment in Santa Clara, California

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.