Retail Supervisor

Retail Supervisor - Full Time

Cherie Amour is looking for a full time Retail Supervisor to join our team. Our office is located in the heart of downtown Pullman, home of the WSU Cougars.

We believe that offering our customers the best experience, whether it be online or in person, is the key to success. We want to create a fun, safe space for women to shop on the Palouse and set a standard of kindness and professionalism for our customers. Our marketing team works to empower women through customer reach on social media, email campaigns, web design, and in-house events.

Responsibilities and Goals:

• Actively work the sales floor, including merchandising, assisting guests, and maintaining the store appearance
• Train and oversee the daily work activity of part-time employees
• Track team performance, training needs, or other areas of needed improvement and provide critical feedback in a productive, respectful manner
• Help resolve customer and/or employee issues and complaints appropriately, timely, and with respect while escalating problems to the management team when necessary
• Work directly with our marketing team to plan, advertise, and host in-house events for the community
• Assist with content creation for social media, web design, emails, promotions, and TikTok's
• Manage inventory, product flow, and shipments
• Help to maintain website appearance and online merchandising by creating collections for monthly web refresh
• Maintain a strong work ethic with a total commitment to success
• Work with the department manager directly to strategize and help team meet important objectives and KPIs

Experience and Requirements:

• Must be available to work Tuesday - Saturday 9:30 a.m - 6:30 p.m
• Excellent written and verbal communication skills
• Preferable 2+ years in retail, marketing, sales, or fashion
• Previous leadership roles or experience
• Experience mentoring and/or training others
• Effective time management, attention to detail, and strong organizational skills
• Critical thinking and problem solving skills are a must
• Proven experience with crucial conversations or escalated problem management
• Experience creating content for all social platforms and an eye for true understanding of fashion trends

You'll love this job, if...

• You like making things easy and smooth for both customers and team members - If there's a bump in the road, you love to smooth it out
• You are a natural leader and are comfortable receiving and giving constructive criticism.
• You are motivated and energized by interacting with and helping others. Empowering our clients is always a number one priority
• You love learning new ways of doing things and growing in your position.
• You're a positive person that brings excitement and joy to the workplace.
• You bring solutions to the table, not just problems - however, you aren't afraid to notice and point out where mistakes are being made and how we can improve.
• You're comfortable with a little chaos in your position. We move fast and the tasks can change throughout the day. Sometimes we have to roll with the punches to ensure clients are well taken care of
• You're looking for a growing career in the fashion industry and love a retail environment.

More about us:

We are a team of women who are empowered by positive change in the world. We strive to create a safe place for women to embrace their wildly beautiful, confident side and offer support on their journey to self-love and appreciation. From professional photography to luxury retail, we are a multi-faceted team looking to provide the highest level of customer experience and satisfaction. Does this sound like a perfect fit for you? Send us your resume - we'd love to chat

Interested in joining our team?

Please submit your resume and look for a call from one of our Hiring Managers. We can't wait to meet you

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