Inventory Solutions Fulfillment Specialist

5 days ago

Eau Claire, United States Nelson-Jameson, Inc. Full time
Job Summary:

Responsible for traveling, servicing, and fulfilling customer inventory solutions on a daily basis, while maintaining professional representation of Nelson-Jameson and creating good rapport with customer contacts.

Duties/Responsibilities:
  • Confirm and monitor inventory stocking levels, including product movement, put away, and cleanup of shipping materials afterwards.
  • Creation of suggested orders based on preset inventory program and current inventory levels at customer location.
  • Ensure proper labeling is in place and quantities on hand are accurate. Duty to communicate and take lead on the labeling and other actions that needs to be updated or improved.
  • Be a consistent contact for the customer to ensure their needs are being met and products are available. This includes communication with different departments or contacts within Nelson-Jameson to ensure the customer's needs or concerns are being addressed in a timely manner.
  • Provide accuracy for all activities related to SupplyRITE™ at multiple customer sites.
  • Keep current on industry products and services to streamline quotes and orders.
  • Resolve or relay customer issues to appropriate departments promptly and accurately in a manner that will retain and promote customer loyalty.
  • Follow designated routes as determined by management.
  • Document and follow standard operating and safety procedures at customer locations.
  • Assist in creation of new procedures.
  • Troubleshoot problems and make independent judgements and decisions when necessary to resolve customer's critical issues reporting back on actions taken.
  • Identify and communicate continuous improvement opportunities to management.
  • Ability to sign NDAs.
  • Participate in implementation of new projects as assigned.
  • Collaborate with appropriate members of the sales team to confirm account status and expand opportunities.
  • Ability to understand and handle technical, operational, and financial concerns.
  • Ability to apply excellent judgment and good business sense when problems arise. Always acting and speaking in a professional manner in front of customers and co-workers.
  • Perform data collection at customer site.
  • Assist with staging, labeling, and organizing on-site.
  • Troubleshoot and resolve vending machine malfunction issues on-site upon assistance from other department members or proper training has been completed.
  • Ability to train and demonstrate inventory solutions to customers on-site.
  • Execute product relocation and discontinuation process.
  • Other duties as assigned.
Nelson-Jameson Offers:
  • Salary Range: $19.50 - $23.25 Hourly
  • Comprehensive benefits
  • And so much more
Required Education and Experience:
  • Education: High school diploma or equivalent required
  • Must possess a valid driver's license and an insurable driver's record.
  • This position will be required to drive company vehicles.
Preferred Education and Experience:
  • Experience: 1+ years' experience in customer service or sales related position preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit, climb, or balance; stoop, kneel, crouch, or crawl; talk or hear and taste and smell.

The employee must frequently lift and/or move up to 56#, occasionally lift and/or move more than 75#, and infrequently push/pull greater than 115#. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving equipment, dust particles, ladders, hazardous chemicals, in some cases wet environments with caution needed for slight risk of electrical shock. The noise level in the work environment is usually moderate. The working surface can be variable type surfaces wet or dry.

Work Week:

Days: Monday - Friday, Weekends: As required, Overtime: As Required.

The above is an overview of the position described and is not intended to be all inclusive. To perform this job successfully, an individual must be able to perform each Responsibility and Duty satisfactorily. The qualifications including physical demands listed, are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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