Product Support Engineer

1 week ago

Alpharetta, United States LG Electronics Full time

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

As the Product Support Hydronics Heating Engineer, you will manage the eeam to ensure key engineering team initiatives are met in the following areas:

Product Support and Application:

  • Identify strategic product needs and requirements to feed Product Management.
  • Develop application scenarios and requirements to support the business/technical case with Product Management.
  • Provide technical review for new/existing products and materials.
  • Review product design against product requirements.
  • Develop competitive product and application strategies.
  • Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, etc.
  • Support product compliance and code application.
  • DOE, AHRI, UL, building code, and other requirement considerations.

Product Applications and Knowledge Transfer:

  • Support proper hydronic heating and chilled water product application and knowledge transfer to field through creating applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges.
  • Support/collaborate with operations team escalated aftermarket support.

Industry and Market:

  • Keep track of industry developments, competitive products, and overall industry movement to ensure alignment of product and application strategy.
  • Be aware of developments in standards committees to ensure LG can meet coming code changes.
  • Continued discussion with sales team and reps to keep up with market developments and gather information to further develop competitive product and application strategies.
  • Track regulatory developments and influence testing and certification standard developments that affect product categories.

Qualifications:

Required:

  • Bachelor of Science in Mechanical Engineering, Electrical Engineering or equivalent.
  • Minimum 2 years' experience in US commercial and/or residential hydronic heating or chilled water industry.
  • Experience in the following would be a plus.
  • Technical product applications support.
  • Successful history of interaction with factory R&D teams.
  • Heat pump systems.
  • Experience as Applications Engineer or other related experience such as Consulting Engineer, Contracting, Sales, or Product Management.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

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