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Contact Center Representative
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Powell, United States MRA - The Management Association Full timeJob Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $17.00 - $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI FCU is a not-for-profit, financial...
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Call Center Representative I
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Call Center Representative I
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Customer Service Representative
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Powell, Ohio, United States MRA - The Management Association Full time{"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at BMI Federal Credit Union. As a key member of our Contact Center, you will be responsible for providing exceptional service to our members through various communication channels.Key ResponsibilitiesRespond to...
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Powell, Wyoming, United States University of Wyoming Full timeJob Title:Director/Professor - Powell Research and Extension CenterJob Summary:The University of Wyoming invites applications for the Director of the Powell Research and Extension Center (PREC) near Powell, Wyoming. As a key member of our team, you will be responsible for overseeing the fiscal and physical operations of the PREC, ensuring its research,...
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Powell, Wyoming, United States University of Wyoming Full timeJob Title:Director/Professor - Powell Research and Extension CenterJob Summary:The University of Wyoming invites applications for the Director of the Powell Research and Extension Center (PREC) near Powell, Wyoming. As a key member of our team, you will be responsible for leading the center's research, outreach, and service mission.Key...
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Powell, Wyoming, United States University of Wyoming Full timeAbout the PositionThe University of Wyoming invites applications for the Director of the Powell Research and Extension Center (PREC) near Powell, Wyoming. This is a unique opportunity to lead a team of researchers and extension specialists in addressing the needs of the Big Horn Basin and the state of Wyoming.Key ResponsibilitiesSupervise the fiscal and...
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Powell, Wyoming, United States University of Wyoming Full timeAbout the PositionThe University of Wyoming invites applications for the Director of the Powell Research and Extension Center (PREC) near Powell, Wyoming. This is a key leadership role that requires a strong background in research and extension, as well as excellent administrative and communication skills.Key ResponsibilitiesSupervise the fiscal and physical...
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Locum Physician
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Teachers at Powell KinderCare
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Powell, United States KinderCare Education Full timeJob DescriptionFutures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families. We pave the way for their lifelong...
Contact Center Representative
4 months ago
Job Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $17.00 - $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI FCU is a not-for-profit, financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community. For 14 consecutive years (2010-2023), BMI FCU has been named a "Best Employer in Ohio" by the Best Companies Group. We offer competitive pay and benefits including holiday pay, paid time off (PTO), a matching 401(k) plan, professional development, opportunities to help our community, health insurance, a wellness program, and more. If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you POSITION SUMMARY: Responsible for answering member inquiries received through the telephone, email, or chat. Using technical skills and knowledge of products and services, this position will address issues, provide support, and offer information, to enhance the member experience. This position will perform all other related duties as assigned. ESSENTIAL JOB FUNCTIONS: Provide first contact via telephone or electronic messaging to build rapport with members, process requests, respond to inquiries and resolve issues with accuracy; inquiries including but not limited to: Account information, transfer requests, loan payments, withdrawals, Loyalty Reward level usage, check order and supplies, online banking services, stop payments, wire transfers, and penalties Assess situations, apply sound judgement and use troubleshooting skills to assist members Look for opportunities to introduce products and services to help members financially Develop and retain a broad range of knowledge of all Credit Union products and services, from both a technical and information standpoint Manage and utilize time efficiently to ensure service quality and member satisfaction Prevent possible disclosure of sensitive information to unauthorized individuals by verifying caller data utilizing differing sources as necessary Assist in online banking access including troubleshooting problems and errors for device and browser issues Research and assist with card problems (VISA, VISA debit and STAR) maintenance and problems including disputes and tokenization Take loan applications to submit to the Lending department Research ACH issues and locate originators Assist managers in operational process for opening and closing the Contact Center Follow-up with member related issues as needed QUALIFICATIONS AND SKILLS REQUIREMENTS: High school diploma or equivalent required 1-3 years of experience in a financial institution customer service environment; a viable combination of experience and education will be considered Understand and follow BMI FCU policies/procedures complying with federal regulations including but not limited to: Bank Secrecy act, Anti Money Laundering regulations, USA Patriot Act, Office of Foreign Asset Control, and Truth in Savings (National Credit Union Administration Part 707) Exceptional customer service skills Excellent communication (both verbal and written) and interpersonal skills Ability to balance multiple tasks and changing priorities with high attention to detail Strong analytical and problem-solving skills Ability to work effectively in a team environment Proficient in Microsoft Office with competencies in Excel, general computer programs, and general office equipment Have a elevated understanding of computer operating systems and brows
