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Technical Support Analyst I

4 months ago


Plano, United States BGSF Full time

Technical Support Analyst I

Essential Duties

• Provide Level I support remotely via phone, remote tools, or onsite as needed.

• Troubleshoot software and hardware failures.

• Set up Microsoft Surface and Dell laptop units.

• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.

• Load software packages such as networking components, operating systems, and office applications.

• Prioritize and work on service desk tickets in the internal ticketing system.

• Responsible for being part of an ongoing call call after-hours on-call rotation.

Other Duties

Performs any other related duties assigned by the IT Manager of Services & Support.

Basic Qualifications:

• High School Diploma, GED, equivalent certification, or military experience

• At least 1 year of IT support experience (Technical or Desktop support)

• Fluent in English

Preferred Qualifications:

• Strong troubleshooting and support skills (Real-world IT, Desktop & Laptop support experience required)

• Strong verbal communication skills

• Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)

• Experience with installing and troubleshooting Microsoft Office products

• Microsoft Surface line and Dell line experience preferred

• Needs a thorough understanding of Windows 11

Technologies

• Microsoft Surface line

• Dell Laptops

• Microsoft Windows 11

• Microsoft O365

• Microsoft Teams Cloud Voice

• Adobe Acrobat DC Standard & Professional

Microsoft Defender 365