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Technical Support Analyst I
4 months ago
Technical Support Analyst I
Essential Duties
• Provide Level I support remotely via phone, remote tools, or onsite as needed.
• Troubleshoot software and hardware failures.
• Set up Microsoft Surface and Dell laptop units.
• Install hardware and peripheral components like docking stations, printers, keyboards, and monitors.
• Load software packages such as networking components, operating systems, and office applications.
• Prioritize and work on service desk tickets in the internal ticketing system.
• Responsible for being part of an ongoing call call after-hours on-call rotation.
Other Duties
Performs any other related duties assigned by the IT Manager of Services & Support.
Basic Qualifications:
• High School Diploma, GED, equivalent certification, or military experience
• At least 1 year of IT support experience (Technical or Desktop support)
• Fluent in English
Preferred Qualifications:
• Strong troubleshooting and support skills (Real-world IT, Desktop & Laptop support experience required)
• Strong verbal communication skills
• Adobe Acrobat DC Reader, Standard & Professional software experience (Installation & Troubleshooting)
• Experience with installing and troubleshooting Microsoft Office products
• Microsoft Surface line and Dell line experience preferred
• Needs a thorough understanding of Windows 11
Technologies
• Microsoft Surface line
• Dell Laptops
• Microsoft Windows 11
• Microsoft O365
• Microsoft Teams Cloud Voice
• Adobe Acrobat DC Standard & Professional
Microsoft Defender 365