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Technical Support Analyst

1 month ago


Detroit, United States Careerbuilder-US Full time

DTS is looking for experienced Technical Support Analyst ( AV / VOIP) for our Direct Client position based in Detroit, MI

Experience:

  • Minimum of three (3) years of desktop/computer support experience
  • A+ Certification preferred
  • Prior experience with VoIP, audiovisual equipment setup and operation preferred
  • Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
  • Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
  • Good communication skills - interpersonal, written and verbal
  • Ability to manage multiple priorities and meet deadlines in a challenging work environment
  • Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
  • Knowledge of ITIL Foundations a plus
  • Ability to perform physical tasks such as lifting and moving up to 50 pounds
  • Must have reliable transportation for frequent travel between schools and central office