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Technical Support Analyst
1 month ago
DTS is looking for experienced Technical Support Analyst ( AV / VOIP) for our Direct Client position based in Detroit, MI
Experience:
- Minimum of three (3) years of desktop/computer support experience
- A+ Certification preferred
- Prior experience with VoIP, audiovisual equipment setup and operation preferred
- Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment, including Windows, MacOS, and iOS systems
- Proficiency with Microsoft Office 365/Suite products such as Word, Excel, PowerPoint, Outlook, Teams and SharePoint
- Good communication skills - interpersonal, written and verbal
- Ability to manage multiple priorities and meet deadlines in a challenging work environment
- Ability to communicate technical information to teachers, students, staff, and community stakeholders in a clear and concise manner
- Knowledge of ITIL Foundations a plus
- Ability to perform physical tasks such as lifting and moving up to 50 pounds
- Must have reliable transportation for frequent travel between schools and central office