Service Desk Technician

2 months ago

San Mateo, United States Child Mind Institute Full time

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the IT team, you will report to IT Service Manager. You will be responsible for the daily hands-on support of our end-users. The primary responsibility is to partner with internal users at all levels of the organization to resolve IT issues through documented procedures. This is a non-exempt, full-time, on-site position located in our San Mateo office.

You Will:

  • Provide customer service, with a high level of communication with our staff
  • Provide rapid responses and ownership of issues and requests reported by end-users with Microsoft Teams chat, telephone, or email.
  • Support conference room technology for remote meetings, using Zoom / Teams.
  • Perform general technical support and troubleshoots software, hardware, and cabling.
  • Performs installs, moves, additions, changes, and deprecation of technical hardware.

You Have:

  • Bachelor's degree in an IT related field or combination of 3 years related work experience
  • Mac OS desktop and iOS device experience in a networked environment
  • Experience supporting Windows operating systems in a domain environment
  • Strong experience supporting Macs in an Active Directory environment
  • Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
  • Knowledge of Linux desktop and server platforms
  • Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
  • Ability to lift/move objects up to 50+ pounds required

#LI-on-site

Our Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Equal Opportunity Employer

The Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

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