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Academic Advising Navigator

4 months ago

Paterson, United States Passaic County Community College Full time

We are seeking an Academic Advising Navigator who will support the Center for Student Success with retention and student degree completion efforts. The Academic Advising Navigator will respond to inquiries from students, faculty, and other campus administrators; maintain standards of confidentiality and privacy in accordance with the College, FERPA, student records, and any other protected documentation. Other tasks include updating program materials, managing calendars, scheduling meetings and events, preparing, and maintaining meeting minutes. This position reports to the Assistant Dean of Advisement.

This is a part-time, hourly position.

Example of Duties:

  • Greet visitors, answer, and route phone calls to serve the needs of students, academic advising staff, and faculty; maintain and organize college resource fliers; assist with maintaining office supplies and equipment including inventory, distribution, and requisitions.
  • Assist with student registration; provide information to students regarding scheduling and advising; and assists students to find appropriate resources at the college.
  • Train students on how to navigate the student portal and other PCCC IT resources.
  • Provide outreach to students using email, phone, video, or in-person meetings.
  • Use relevant college resources and refer students to services based on individual student needs.
  • Work with the academic advising staff to promote guidelines and information on academic programs; refer students to an academic advisor when they deviate from an established academic plan.
  • Support recruiting, enrollment, and retention events; facilitate Academic Advising workshops.
  • Perform other related duties, as assigned.
Qualifications:
  • Bachelor’s Degree in related area preferred.
  • Ability to work effectively in a multi-ethnic, multi-cultural environment.
  • Excellent customer service and support-oriented approaches to interaction.
  • Ability to work effectively and collaboratively in a fast-paced, highly dynamic, team environment.
  • Ability to travel to additional PCCC locations.
  • Evening and weekend hours may be required.

The completion of a background check will be required for the selected candidate.