Director, Machine Learning Engineering/MLOps

1 month ago

Chicago, United States Hyatt Corporate Office, Chicago Full time

The Opportunity

Hyatt seeks an extraordinary ML Engineer to help build the algorithmic assets and features that Hyatt guests, members, customers, and internal users leverage to transform the guest experience and drive efficiencies across the operations of our business. In this role, you will have the opportunity to lead a growing ML platform and MLE team that supports an array of data science products across Personalization, GenAI, Forecasting, and Decision Science. You will be a part of a ground-floor, hands-on, highly visible team which is positioned for growth and is highly collaborative and passionate about data science. Applying the latest techniques and approaches across the domains of data science, machine learning, and AI isn’t just a nice to have, it’s a must. You will be part of a team passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections with stakeholders, colleagues, and guests across the organization.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to how our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

•Annual allotment of free hotel stays at Hyatt hotels globally

•Flexible work schedules

•Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

•A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

•Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and seek various opportunities to develop personally and professionally.

The Role

•Own and refine our ML Platform supporting operational AI services and core ML infrastructure such as Feature Store, Observability, MLOps, Data, etc.

•Mentor and coach your team members on best practices, code quality, design patterns, testing, debugging, and documentation.

•Hire, onboard, and retain top talent for your team and foster a culture of innovation, collaboration, and excellence.

•Foster a culture of quality through code reviews, design discussions, and best-practice implementation.

•Design and implement tools that streamline the entire ML workflow, enabling rapid development and deployment of impactful ML solutions.

•Partner with data scientists to design workflows/architectures that activate ML models and maximize their impact, such as real-time streaming use cases and offline batch optimizations.

•Implement prototype solutions of algorithmic products leveraging appropriate AWS services with consideration for scale and latency where applicable.

•Implement and productionize final solutions via infrastructure-as-code pattern.

•Implement data processing workflows to enhance our Feature Store with impactful data including appropriate data cleansing/imputation logic.

•Enhance existing algorithmic product architecture/workflow as needed to maximize the impact of the algorithmic product.

•Partner with data engineering team to ensure data science data needs are being delivered in the appropriate format/cadence required for maximum impact.

•Stay up to date with the latest design patterns and AWS services with respect to Machine Learning Engineering.

•Partner with data architecture, data governance, and security team to ensure solutions meet required standards.

Qualifications

· Master’s degree in computer science, statistics, or related fields required. PhD preferred.

· 7+ years of data science experience with a focus on ML platform and AI service development, with a history of successfully driving measurable business impact. Hospitality experience is not required.

· Expertise in Python, SQL, and Spark. Additional software experience preferred ie Docker.

· Expertise in a broad array of machine learning frameworks (Scikit-Learn, XGBoost, Tensorflow, PyTorch, MXNet, etc).

· Expertise in MLOps/LLMOps principles, enabling the production of ML models (training, validation, deployment, monitoring).

· Experience managing (accountable, responsible) multiple ML and AI services, including both people management and hands-on implementation.

· Experience operating on AWS with large datasets.

· Experience with streaming data architectures.

· Experience operating in an Agile Methodology environment.

· Experience with DevOps and CI/CD concepts.

· Excellent communication and teamwork skills.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

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