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Host / Hostess
4 months ago
Vintners Resort
Vintners Resort, is a luxury hotel, event center and home to the nationally renowned John Ash & Co. Restaurant, and is where we have an immediate opening for an experienced fine dining Host/Hostess
If you want to work with a great hospitality team and want to deliver a best in class Wine Country dining experience, we want to meet you The ideal candidate must be available to work evening and weekend shifts.
SUMMARY: Acting as a social ambassador to the guest, this position helps direct the flow of guests and staff to ensure a fine dining pleasure. All minor problems are managed in a timely and effective manner without interruption of guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Greet guests as soon as they approach the host stand with a warm smile and use their name when possible.
- Responsible for seating guests and informing the lead host, which table the guest sat.
- Responsible for removing extra covers from the table and ensuring the table is set for the appropriate amount of cover before seating the guest.
- Always be present at the host and support the lead host.
- Responsible for manning the host stand during the shift. Confirm reservations in advance and keep constant communication with guest with upcoming reservations.
- Promptly answer phone calls and follow up voice messages.
- Responsible for maintaining the host stand organized and clean.
- Seat guests and inform the lead host for proper tracking in booking system- rotate guests in different server sections for proper service delivery.
- Give verbal notification to the server about guest's important information.
- Always use professional hospitality verbiage and behavior when interacting with guests.
- Help reset tables when needed during rush hours.
- Maintain good flow of service by managing reservations during the shift.
- Take in room dining orders.
- Communicate with kitchen staff and management of any service mishap.
- Clean all menus and electronic devices after service.
- Store menus in the appropriate cabinet and ensure the right number of menus are available for service.
- Prepare menus for groups.
- Ensure menus are in good condition with complete pages and menu covers.
- Restock Supplies (tea lights, bags, table turners, pens, silverware, etc.)
- All other duties as assigned within the scope of the host / hostess position.
- Previous experience in a restaurant setting required.
- Basic organizational skills: ability to manage priorities and workflow
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Excellent customer service skills
- Good judgment with the ability to make timely and sound decisions
- Creative, flexible, and innovative team player
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds internally with staff and externally with guests.
LANGUAGE SKILLS: Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office products including Excel, Word, and Outlook and iPad based applications.
CERTIFICATES, LICENSES, REGISTRATIONS:
- CA Food Handlers Certification, required.
Benefits: Complete benefits package for part-time associates include the following:
- 401(k)
- Holiday and Sick Paid time off
- Generous employee discounts
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)
As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY
EXAMPLES
BUSINESS PURPOSE
Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
Other details
- Pay Type Hourly
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